东莞招聘

Job Description:

The Customer Engagement Executive (CEE) has overall responsibility on assisting Customer Engagement team for the daily management of Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is twofold, to maximize the value that customers and SAP receive through adoption and use of the Network and to ensure that the customers deploy and use of all of their entitled subscription software.

The CEE is expected to serve as the primary point of contact for the customer and to maintain customer satisfaction through issue mitigation and escalation management. The CEE is responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific Line of Business value proposition in order to leverage adoption of our solutions and services necessary to support the customer.

EXPECTATIONS AND TASKS

·         Work with the engagement team to develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts.

·         Act as an advisor to the customer for their transformation and process improvement

·         Ensure rapid adoption and enablement of solutions that drive network value for the customer

·         Expand business process automation across the specific Line of business applications

·         Increase the customer’s usage of their contracted cloud applications up to and beyond the entitlements that they have.

·         Track SLA performance and overall customer satisfaction

·         Industry Knowledge sharing with the team

 

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

·         5+ years of experience in the following areas:

·         Commercial experience including experience developing account management plans and contract negotiation  

·         Supply chain, Finance and Procurement and eBunsiness expertise

·         Customer relationship management

·         Financial systems, financial planning and enterprise resource planning expertise 

       FESCO，中国人力资源行业创始者，中国500强企业。为全球在华万余客户提供全方位人力资源解决方案,包括人事福利外包、招聘测评、外籍人服务、专业外包、专业咨询等。
    北京外企服务集团有限责任公司（FESCO）成立于1979年，是我国人力资源服务行业具有开创意义的***家企业。经过近40年发展，外企集团已经发展成为一个以人力资源外包服务为主，涉及旅游会展、文化传媒、房地产物业等相关领域的企业集团。