东莞招聘

Daily tasks:

    

· Manage relationship and support for specific SAP office location by acting as a single point of contact between key SAP Learning Organizations and Managed Services

    

· Understand Learning organization’s learning portfolio and build a repository of program knowledge.

    

· Be a Managed Services brand promoter by educating stakeholders on our portfolio of services and collect feedback from that could improve our portfolio of services.

    

· Success Maps Learning Administration

    

· Venue Logistics

    

· Participants’ Logistics

    

· Instructor Logistics

    

· Attendance Record Management

    

· Cost Management

    

· Success Maps Learning Reporting

    

· Certification

    

    

Creating the Future

    

· Explain and execute strategy of unit/department

    

· Ensure adherence to guidelines and procedures of whole group.

    

    

Customer Relationship Management

    

Understand our customers

• Maintain ongoing relationships with internal key customer/partners by understanding the respective business challenges
• Act as trusted advisor that understands their business needs and goals
• Understand stakeholder's organizational structure and business mode

                

    

Communication

• Continuously engages and communicates with key contacts
• Drive ongoing communication on owned site service portfolio, news and changes
• Ensure significant connections to key business contacts
• Internal Marketing and Promotion
• Expectation setting / Expectation alignment

                        

    

Services Management

• Ensure consistent, predictable service and quality levels
• Proactively manage customer expectations
• Manage customer escalation

                

Feedback, Process Optimization & Innovation

• Spearhead continuous improvement in customer interactions and internal processes
• Ensures regular feedback on our customer/partner relationship
• Drive ongoing relationship improvements

                

    

Process Optimization & Innovation

• Constantly reflect and evaluate existing knowledge and processes and provide recommendations for optimization

        

    

Business Operations

• Monitoring and continuous improvement (incl. quality) services for SAP location responsible for.
• Co-responsibility for team/unit KPIs

       FESCO，中国人力资源行业创始者，中国500强企业。为全球在华万余客户提供全方位人力资源解决方案,包括人事福利外包、招聘测评、外籍人服务、专业外包、专业咨询等。
    北京外企服务集团有限责任公司（FESCO）成立于1979年，是我国人力资源服务行业具有开创意义的***家企业。经过近40年发展，外企集团已经发展成为一个以人力资源外包服务为主，涉及旅游会展、文化传媒、房地产物业等相关领域的企业集团。