东莞招聘

The Dow Chemical Company has an exciting opportunity for a HR Representative, within Human Resources (HR). Our HR organization is in the process of transforming to a leading-edge operating model. This role would be located within the “HR Solutions” arm of this operating model. The HR Solutions organization will be responsible for the design and delivery of innovative solutions to all employees and leaders. HR Solutions roles will contain deep subject-matter expertise in order to consult on programs, processes and people. The top priority of HR Solutions is to deliver the best Employee Experience through exceptional delivery of a portfolio of solutions. HR solutions contains the following types of roles: Discipline-aligned roles (ex. compensation, benefits, payroll, employee development & training, etc.), Operational Excellence (focused on driving optimal performance across HR), HR technology (the systems and tools to enable simple and easy access to solutions) and Talent & Labor Consultants (professionals dedicated to the execution of the people agenda and consulting on talent).

We are looking for people who:

• Have a passion for learning

• Are never satisfied with the status quo

• Build successful relationships and thrive in diverse networks and working teams

• Are willing to try “new ways” of doing things

• Desire to understand the business and external customers

• Enjoy using data to tell a story or make a case for change

Job Overview

The HR Representative is the first contact for HR inquiries (phone, chat or by eRequest). The role is empowered to support and perform transaction activities required to enable HR business processes, and drive a best-in-class Employee Experience.

HR Representative Roles exist across HR discipline areas including: Talent Acquisition, Learning & Talent Management, Compensation, Benefits, Payroll, Time & Absence, Human Capital Management, HR Technology, and Operational Excellence & Improvement.

Accountabilities

• Act as first point-of-contact for HR queries (phone, chat and eRequest), identifying and delivering solutions to employees and people leaders

• Delegate and escalate queries as appropriate, but remaining responsible through completion

• Track progress, and provide continuous feedback to requestors on status of their queries

• Engage in improving Knowledge Base and Case Management content for their assigned discipline, based on experience

• Support oversight of service operations by responding to service demands as they arise (e.g., volume of calls, staff absence, chat and eRequest queries, etc.)

• Engage in and drive overall continuous improvement processes (e.g., to reduce inquiry volume)

• Support administration of HR activities for assigned discipline(s) as needed

• Leverage end to end process documentation, procedures, work instructions, Knowledge Base and Case Management content to resolve inquiries

Qualifications

• Highly skilled in effectively interacting with and supporting all levels of employees

• Excellent communication skills, fluent in English and any additional required language (both written and spoken)

• Sensitive to cultural differences

• Critical problem solving skills

• Able to operate effectively and proactively with an employee-centric mindset

• Able to use appropriate judgment in escalation or when to involve other resources in decision making or processing

• Comfortable leveraging a variety of technology to support inquiry resolution (i.e., Case Management and Knowledge Base systems)

• Understands, can interpret, and is able to follow process flows, work instructions, job aids, etc.

• 1-2 years of related HR experience preferred

陶氏（NYSE: DOW）运用科学和技术的力量，不断创新，为人类创造更美好的生活。陶氏通过材料、聚合物、化学和生物科学，来推动创新和创造价值，全力解决当今世界的诸多重大挑战，如满足人们的诸多需求：新鲜的食物、更加安全和可持续的交通方式、更清洁的水、更高的能源效率、更耐用的基础设施、不断提升的农业生产效率，等等。陶氏以其一体化、市场驱动型的业务组合，为全球175个国家和地区的客户提供种类繁多的高科技产品和解决方案，应用于包装、基础设施、交通、消费者护理、电子、农业等高速发展的市场。2016年，陶氏年销售额为480亿美元，在全球拥有约56,000名员工，在34个国家和地区运营189个生产基地，产品系列达7,000多种。