东莞招聘

Amazon is growing its Amazon Services strategy aggressively around the world, we are looking for a Seller Operations Support to accelerate China Sellers success on worldwide Amazon Marketplace. You will have the exciting opportunity to shape and deliver our suite of Amazon Services and play a key role to work with multiple internal stakeholders and business teams to contribute on significant Amazon Service products development and improvements, and/or launch to support growth of China Amazon Service. Candidates who delight in optimizing scarce resources and can strategically outline effective solutions rapidly should apply.

The Role

As a Seller Operations Support, your primary role will be working closely with multiple Amazon business teams/stakeholders and execute operational tasks to support and improve China Amazon Services deliverables and experience to ensure long term success of China Sellers on Amazon worldwide marketplace. The role will involve working on Amazon systems, interact with Sellers, and perform daily operational tasks supporting leads pipeline building, Sellers on-boarding, daily account management, as well as managing data and compiling business reports as needed.

The ideal candidate should have sales-operation or sales-support related experience, ability to work in an environment with minimal supervision, across multiple complex functions with capability to influence external parties; able to interface with technology systems, analyze data and gather actionable conclusions; and be comfortable in executing repeatable processes. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. The candidate will also require to deliver results against set targets. S/He will report to the Head of Service Operation based in Shanghai, China.

Primary Responsibilities, include but not limited to:

· Support multiple Amazon Services business and product teams on centralized and standardized operational tasks including but not limited to: leads management and assignment, Sellers enrollment support, Seller profile creation, deals submission, data pulling and reports generation, etc.

· Assist and support on new and existing process creation and implementation

· Identify operational barriers and dive deep on root causes, provide feedback and innovative solutions to enhance productivity and efficiency

· Identify areas of possible process improvements and automation opportunities

· Document processes, regularly update existing SOP, review/suggest SOP changes required if any

· Handle various sets of daily, weekly and monthly business reports

Personal Attributes and Competencies

· Multi task in a fast paced environment

· Operate with speed and accuracy necessary to meet Amazon standards

· Strong data accuracy skills, eye for detail, and commitment to meet deadlines and targets

· Consistent effort, intense commitment, and willingness to go above and beyond when needed

· Creative and analytical problem solvers with a passion for operational excellence

· A strong appetite for teamwork, and a just-do-it attitude

Basic Qualifications

· 1-3 years of experience preferably in project management, sales operations, and working with technology and systems

· Experience in a highly analytical, results-oriented environment with external customer interaction

· Proven analytical skills and demonstrated ability to manage the business by the numbers. Must be metrics-driven

· Experience in devising and implementing business processes related to Sales, Marketing, Support and Operations

· Impeccable attention to detail, passion for processes, systems/tools, and data analytic

· Exceptional customer obsession with a passion for working backwards from the needs of field or organizations

· Strong bias for action, highly organized and ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines

· Excellent verbal/written communication and presentation skills in both English and Chinese

· Bachelor’s degree in business, marketing, or relevant field of study

· Flexibility to relocate and station at other remote office within Jiang Zhe Hu area

Preferred Qualifications

· Experience in e-Commerce and/or in a hi-tech B2B sales organization

· Well versed in Excel, Access, and SQL is a plus

亚马逊正在全球范围内积极发展其亚马逊服务战略，我们正在寻找一个卖家运营支持，以加速中国卖家在全球亚马逊市场上的成功。您将有机会塑造和交付我们的亚马逊服务套件，并发挥关键作用，与多个内部利益相关者和业务团队合作，为亚马逊服务产品的重大开发和改进做出贡献，并/或启动支持中国亚马逊服务的增长。那些乐于优化稀缺资源，并能迅速从战略上勾勒出有效解决方案的候选人应该申请。

这个角色

作为卖家运营支持，您的主要角色将是与多个亚马逊业务团队/利益相关者紧密合作，执行运营任务，以支持和改进中国亚马逊服务的可交付成果和经验，确保中国卖家在亚马逊全球市场上取得长期成功。该职位将涉及亚马逊系统，与卖家互动，并执行日常运营任务，支持潜在客户管道建设，卖家入职，日常账户管理，以及管理数据和编写必要的商业报告。

理想的候选人应具有销售运营或销售支持相关经验，能够在最少的监督下，跨多个复杂的职能部门工作，并具有影响外部各方的能力;能够与技术系统对接，分析数据，收集可操作的结论;并且能够熟练地执行可重复的过程。在一个瞬息万变的环境中工作，要求应聘者善于处理模棱两可的、新的和具有挑战性的情况。候选人还需要根据设定的目标交付结果。他/她将向中国上海的服务运营主管汇报。

主要职责包括但不限于:

?支持多个亚马逊服务业务和产品团队完成集中和标准化的运营任务，包括但不限于:销售线索管理和分配、卖家登记支持、卖家档案创建、交易提交、数据提取和报告生成等。

协助和支持新流程和现有流程的创建和实施

?识别运营障碍，深入根源，提供反馈和创新解决方案，以提高生产率和效率

?确定流程改进和自动化机会的可能领域

?文件化流程，定期更新现有SOP，审核/建议SOP变更

?处理各类日、周、月业务报表

个人特质及能力

?在快节奏的环境中完成多项任务

?操作速度和准确性是满足亚马逊标准所必需的

?具有较强的数据准确性技能，注重细节，并承诺在截止日期和目标前完成任务

?持续的努力，强烈的承诺，以及在需要时超越自我的意愿

?富有创造性和分析能力的问题解决者，并对卓越的运营表现充满热情

?有很强的团队合作精神，做事认真负责

基本条件

1-3年项目管理、销售运营经验，熟悉技术和系统

?在分析能力强、注重结果的环境中与外部客户互动的经验

?具有良好的分析能力和数字管理能力。必须度量为

?具有设计和实施与销售、市场、支持和运营相关的业务流程的经验

?对细节的完美关注，对流程、系统/工具和数据分析的热情

?特殊的客户痴迷于从领域或组织的需求逆向工作的热情

?对行动有强烈的偏见，组织能力强，能够在几乎没有指导和紧迫的截止日期的情况下完成大量任务和项目

优秀的中英文口头/书面沟通和表达能力

?商业、市场或相关专业学士学位

?灵活地在江浙湖区域内的其他远程办公地点进行搬迁和站岗

首选的资格

有电子商务和/或高科技B2B销售组织的经验

熟悉Excel、Access和SQL尤佳

       FESCO，中国人力资源行业创始者，中国500强企业。为全球在华万余客户提供全方位人力资源解决方案,包括人事福利外包、招聘测评、外籍人服务、专业外包、专业咨询等。
    北京外企服务集团有限责任公司（FESCO）成立于1979年，是我国人力资源服务行业具有开创意义的***家企业。经过近40年发展，外企集团已经发展成为一个以人力资源外包服务为主，涉及旅游会展、文化传媒、房地产物业等相关领域的企业集团。