东莞招聘

Job Mission
To provide a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness. In the CSCM Regional Manager position, you will add value to customer operations through delivery of supply chain solutions regarding availability of service parts, tools and upgrade packages. You will need strong operational management and communication skills to realize service level agreements within a unique and highly demanding environment.

Job Description
The Customer Supply Chain Management Regional Manager position will be responsible for executing on China Logistics tasks related to escalations, inventory management for key KPI's, warehouse and transportation operation management, UIR event management, staff development, customs process adherence, and customer intimacy.
Details

1. Escalations / Process Control
Respond to and oversee the process of incoming emergency parts orders from various locals. Enter and execute administrative controls in the SAP system. Communicate directly with internal customers to ensure that their needs are understood, communicated and fulfilled. Monitor and follow up with daily escalations through technical support.

2. Planning and Field Support
Main contact for the local CS Service organization. Oversee the replenishment and allocation of parts throughout assigned region. Analyze and review usage of local service and sales parts based on historical data and/or projected requirements. Optimize spare part and tool planning mechanism in assigned region, completing analysis on all platforms. Monitor critical parts and ensure effective coverage. Manage complex upgrades for the local field office in conjunction with VHV SCM, CS and 3PL supplier in regards to delivery schedules and planning. Provide back up support for all country Field location offices.

3. UIR field operation
Prepare and manage the supply chain field factory for system installs (~100 systems/yr); complex system upgrades; system relocations;. Manage SCM Field Factory OPEX, Capex and SCM Field Factory inventory. Enable the team to deliver the committed set of key performance indicators. Review progress with all main stakeholders/ customers.

4. Performance Management
Ensure DTWP and fill rate targets are met; NAV’s are analyzed for root causes and corrective actions. Secure relevant performance reporting to stakeholders. Align with local CS and Account Team on total demand plan (Service, FCO’s, Install, UF) and matching supply plan on different planning horizons (short-medium-long); includes specifics on NPI’s, such as definition and release status. Improve cooperation between local and central logistics covering volume and NPI’s.

5. Customer Intimacy
Improve customer intimacy within the local organization. Understand CS local operations and work in conjunction to improve. Meet with and provide complex reports to the external customer. Meeting customers of global and local background, understand customer requirements and manage to listen, clarify, and interpret into actionable items with end to end follow up.

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