东莞招聘

The Customer Service Representative, with major roles as Order Handling Specialist, is responsible for whole ordering process of complicated orders, interfacing with internal parties and ensuring customer satisfaction in support of business objectives. The individual will work with STC (Serve The Customer) team closely and report to Greater China Specialized Team leader.

Major responsibility includes:

1. Process and manage customer's orders in compliance with
   order fulfillment process guidelines, function's performance standard and
   business rules with competence in Diamond system, particularly inter-area,
   sample and return & diversion order process. INCA and Business Object
   knowledge would be an advantage.
2. Track order status of overall order process with
   highlights in shipment/delivery of the right products, and documents
   follow up for smooth delivery of products to customers.
3. Act as backup to other specialized team members on
   order handling.
4. Work closely with Serve The Customer team to solve
   problem at each stage of pre-order entry, order entry, post order entry
   and coordination of supply chain activities.
5. Develop and maintain a strong working relationship with
   relevant business and functional groups through excellent communication
   skills.
6. Develop the level of computer skills to be able to
   handle daily operations and other activities as assigned.
7. Handle incoming enquiries as appropriate in a timely
   and responsive manner.
8. Gain knowledge on invoicing and pricing mechanism,
   documentation flow process, Letter of Credit process, customs clearance,
   local government regulations, shipping, etc.
9. Work continuously on improvements, identify root causes
   of defects in process and recommend corrective actions.

Education/Certification Requirements:

• Bachelor Degree with Business, Science or Chemical
  related discipline preferred.
• 3-5 years related working experience and International
  trade knowledge is preferred.
• Good command of English in speaking, writing, reading
  and listening
• Strong interpersonal and communication skills.
• Be able to stay organized, calm and constructive under
  high stress and frequent changes.

陶氏（NYSE: DOW）运用科学和技术的力量，不断创新，为人类创造更美好的生活。陶氏通过材料、聚合物、化学和生物科学，来推动创新和创造价值，全力解决当今世界的诸多重大挑战，如满足人们的诸多需求：新鲜的食物、更加安全和可持续的交通方式、更清洁的水、更高的能源效率、更耐用的基础设施、不断提升的农业生产效率，等等。陶氏以其一体化、市场驱动型的业务组合，为全球175个国家和地区的客户提供种类繁多的高科技产品和解决方案，应用于包装、基础设施、交通、消费者护理、电子、农业等高速发展的市场。2016年，陶氏年销售额为480亿美元，在全球拥有约56,000名员工，在34个国家和地区运营189个生产基地，产品系列达7,000多种。