东莞招聘

职位描述:
? Manage incoming telephone calls and logging them appropriately in the Customer Relationship Management [CRM] system.
? Manage the Customer Service process for inbound requests from the web, email and phones leveraging the Company’s Siebel function.
? Facilitate the travel logistics for both internal and external travellers of MathWorks China’s office.
? Manage the inventory and ordering of office supplies and kitchen requirements
? Support the distribution of both incoming and outgoing postal and email enquiries.
? Assist in preparing meeting rooms for functions
? Support administrative and scheduling duties for MathWorks China’s training function.
? Support the finance and operations team from time to time in varied tasks such as filing, collections, etc. and ad hoc projects.


Qualifications Required / Preferred
? 3+ years of relevant experience
? experience with telephone switching and routing software (Nortel, Siemens, etc)
? Prior experience or knowledge with customer service functions desirable. Use of CRM tools a plus. (Siebel, Salesforce.com, Vantive, etc)
? Excellent written and oral communication skills in both Chinese(Mandarin) and English.
? Experience with Microsoft Office: Outlook, Excel, Powerpoint, Word, One-note, etc.
? Professional phone manner
? Experience with scheduling, organizing and basic financial knowledge (invoicing, reconciling, etc)
? A willingness to work extended hours at times to coordinate visits and off-hour business items and international contacts (APAC, USA, Europe)
? Understanding of event and seminar venue planning would be a plus
? University degree required. Commerce, Economics, or Business focus a plus.

北京外企德科人力资源服务上海有限公司（简称 FESCO Adecco 外企德科）是中国人力资源服务行业具竞争力和品牌价值的FESCO与全球人力资源服务行业领航者Adecco成立的一家中外合资人力资源服务企业，为企业及个人提供业务外包、人事服务、招聘猎头和员工福利等相关人力资源解决方案。

成立于1979年，FESCO拥有悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质，是中国人力资源服务行业的领跑者，Adecco则是全球人力资源行业的巨头，服务网络遍布全球60多个国家和地区。FESCO Adecco成立后，双方通过优势互补，整合了客户资源，依托全球化的资源和服务平台，融合本土网络优势，扩大了业务范围，为客户提供全方位的业务流程外包（BPO）、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。合资后的FESCO Adecco飞速发展，并且在浙江、重庆、深圳、苏州设立了分支机构。目前，FESCO Adecco在中国每天服务达100万名员工，服务客户近12,000家。

FESCO Adecco致力于成为***的人力资源全面解决方案提供商，成为客户最值得信赖的人力资源合作伙伴。为客户打开通向国际市场及创新型人力资源服务模式的大门，推动中国乃至全球的人力资源外包产业的健康发展。