东莞招聘

Job Description：

1.协助经理完善业务流程、客户资源的规划及成本控制
Assist Tele-marketing manager in system automation, process enhancement & resources planning and budget control
2. 处理客户和学校方面的投诉，解决在操作中可能影响服务质量和效率的问题
Resolve customers and minicenters' complaints and any operation issues arise that may impact service quality & efficiency
3. 维护和改善员工激励制度，以提高工作效率和质量
Initiate continuous improvement plans & staff motivation program to boost staff morale, productivity, operation effectiveness and efficiency
4. 完成每月业绩指标
Responsible for meeting assigned project targets in quality and quantity
5. 做好TM、CC及管理之间工作流程的衔接
Act as a bridge between the TM, CC and management

Job Requirements：

1.本科及以上学历，较强的英语能力
Bachelor degree, strong English ability.
2.至少3年以上呼叫中心工作经验（2年以上管理经验），教育或培训行业尤佳
At lease 3 years’ callcenter experience. Experience in education and training is a plus.
3. 能灵活的处理问题，较强的书面及口头沟通技巧，保持诚信和专业的品质
Flexible approach to problems, strong written and spoken communication skills, and above all maintain a high level of integrity and professionalism at all times.
4. 能在压力下工作
Proven ability to perform under pressure.
5. 熟练使用MOS软件
Proficiency in the use of Microsoft Office software

EF English Live is the world’s largest online language school. Born of a collaboration between Apple and EF, English Live has reinvented the way busy people learn English by pioneering 24-hour, teacher-led learning online.
A heated discussion about the relationship between science and education gave birth to English Live in 1995. Now, English Live has already become an internationally acclaimed online school.
We provide a proven, cost-effective way to learn English anytime and anywhere. Each month we deliver more than one million hours of online lessons, and since our inception in 1996, we have helped in excess of 20 million people to communicate in English.
EF English Live provides students worldwide a 24h online iLab™ which covers the full ranges of English skills. Students can participate in live classes online anytime and anywhere they want.
In 2016, we officially changed name from Englishtown into English Live.


EF英孚教育 全球卓著英语培训专家

1965年，EF英孚教育在瑞典创立，我们的使命是“教育，让世界无界”。英孚全球总部位于瑞士Lucerne，在全球53个国家拥有40,500位教职员工，500多间学校、培训中心和办公室。

英孚教育成功帮助全球1,500多万学员建立学习英语的自信，亦是1500多家跨国企业员工培训的信心之选。在中国，英孚已经在50多个城市设立了100多所英语培训中心。旗下产品线囊括了成人英语、少儿英语、企业培训、海外游学、出国留学等等，涵盖了市场的各个层面。

EF英孚教育被正式指定为2010年亚运会语言培训服务供应商和2014年巴西世界杯足球赛语言培训服务供应商。

EF English Live在线英语课程专为环球学员提供24小时在线的 iLab™多媒体互动教室，课程涵盖了英语听，说，读，写各个方面。学员可以随时随地参与在线口语课，外籍英语培训专家遍布世界各地，为学员提供24小时小组会话课，及一对一私人会话课。