Operation Executive, IRP, Shanghai
北京世邦魏理仕物业管理服务有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2019-04-07
- 工作地点:上海-静安区
- 招聘人数:若干人
- 工作经验:无工作经验
- 学历要求:招若干人
- 语言要求:不限
- 职位月薪:1-1.2万/月
- 职位类别:行政专员/助理 经理助理/秘书
职位描述
Key Responsibilities:
1. Administration and Digital Marketing Function
- Responsible in doing administrative duties and clerical functions to help with the day-to-day business operations, assist department heads with administrative duties that are assigned to their executive.
- Appointment arrangements, meeting room booking and all necessary preparation for department heads, includes collect weekly competitor report and record meeting minutes
- Assisting with seminar, exhibition, event set up and field management to make sure everything works smoothly. Coordinating with vendors to create design posters, stickers, digital assets, banners, ads, email blasts, and more project or event base.
- Book all travel for team travel as needed, organize and submit routine travel and expense reports for directors. This includes preparing travel schedules and meeting itineraries, collating all reports, documents, board papers, schedules and name cards required for the trip, as well as the processing of passport visas, liaison with travel agents on air tickets, and the preparation of monies and funds needed for the assignment
- Assist to collect department invoices from vendors and follow through on payment
2. Client Services Function
- Electronically file client statements, correspondence, and agreements so that all client filing
Remind all purchased clients second payments, completion, etc with client service email
Managing and maintaining an up-to-date clients/channels/partners contact databases for department
- Ensure all required forms, promotion documents are completed completely and accurately
Assist senior operation manager ensuring accurate deal file maintenance and all billing related matters for the whole team.
- Managing large amounts of incoming calls and customer inquiries. Handle phone calls from clients, when appropriate
record call-in clients’ information and send to sales director to distribute to sales team
- Attracts potential customers by answering questions
suggesting information about exhibition and events. Identifying and assessing customers’ needs. Keep records of customer interactions and transactions
- Resolves service problems by clarifying the customer's advice or complaint
determining the cause of the problem
assist directs selecting and explaining the best solution to solve the problem
expediting correction or adjustment
following up to ensure resolution
Qualifications and Requirements:
- Relevant real estate qualifications and/or experience are essential.
- Bachelor Degree.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Knowledge of Microsoft Word, Outlook and Excel.
职位要求:
同上
1. Administration and Digital Marketing Function
- Responsible in doing administrative duties and clerical functions to help with the day-to-day business operations, assist department heads with administrative duties that are assigned to their executive.
- Appointment arrangements, meeting room booking and all necessary preparation for department heads, includes collect weekly competitor report and record meeting minutes
- Assisting with seminar, exhibition, event set up and field management to make sure everything works smoothly. Coordinating with vendors to create design posters, stickers, digital assets, banners, ads, email blasts, and more project or event base.
- Book all travel for team travel as needed, organize and submit routine travel and expense reports for directors. This includes preparing travel schedules and meeting itineraries, collating all reports, documents, board papers, schedules and name cards required for the trip, as well as the processing of passport visas, liaison with travel agents on air tickets, and the preparation of monies and funds needed for the assignment
- Assist to collect department invoices from vendors and follow through on payment
2. Client Services Function
- Electronically file client statements, correspondence, and agreements so that all client filing
Remind all purchased clients second payments, completion, etc with client service email
Managing and maintaining an up-to-date clients/channels/partners contact databases for department
- Ensure all required forms, promotion documents are completed completely and accurately
Assist senior operation manager ensuring accurate deal file maintenance and all billing related matters for the whole team.
- Managing large amounts of incoming calls and customer inquiries. Handle phone calls from clients, when appropriate
record call-in clients’ information and send to sales director to distribute to sales team
- Attracts potential customers by answering questions
suggesting information about exhibition and events. Identifying and assessing customers’ needs. Keep records of customer interactions and transactions
- Resolves service problems by clarifying the customer's advice or complaint
determining the cause of the problem
assist directs selecting and explaining the best solution to solve the problem
expediting correction or adjustment
following up to ensure resolution
Qualifications and Requirements:
- Relevant real estate qualifications and/or experience are essential.
- Bachelor Degree.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Knowledge of Microsoft Word, Outlook and Excel.
职位要求:
同上
公司介绍
世邦魏理仕(纽约证券交易所代号:CBG)总部位于美国加利福尼亚州洛杉矶,是财富500强和标准普尔500强企业,为全球***的商业地产服务和投资公司(按2012年的营业额计算)。公司拥有员工约37,000名*,通过全球300多家办事处*,为地产业主、投资者及承租者提供服务。
世邦魏理仕是逾二百多年经验的全球房地产先驱,透过单一策略顾问提供数以千计可行方案。以亚洲地区内超过五十个办事处为据点,包括柬埔寨、印度、日本、韩国、马来西亚、菲律宾、新加坡、泰国及越南,我们能够协助客户发展当地市场,及在迅速发展的市场中带来可见成果。
我们以了解客户业务及研究市场动态为先,致力迎合客户房地产的需求,配合其整体业务指标,在瞬息万变的市场上力求转变,就是我们与客户建立长久关係的原则。世邦魏理仕的全面服务,能满足客户的多方面需要,再加上与世界各地的紧密联系,助您轻易进军不同市场。
*不包括联营公司
世邦魏理仕是逾二百多年经验的全球房地产先驱,透过单一策略顾问提供数以千计可行方案。以亚洲地区内超过五十个办事处为据点,包括柬埔寨、印度、日本、韩国、马来西亚、菲律宾、新加坡、泰国及越南,我们能够协助客户发展当地市场,及在迅速发展的市场中带来可见成果。
我们以了解客户业务及研究市场动态为先,致力迎合客户房地产的需求,配合其整体业务指标,在瞬息万变的市场上力求转变,就是我们与客户建立长久关係的原则。世邦魏理仕的全面服务,能满足客户的多方面需要,再加上与世界各地的紧密联系,助您轻易进军不同市场。
*不包括联营公司
联系方式
- Email:grace.yang@cbre.com.cn
- 公司地址:南京西路1601号越洋广场43楼