Delivery Project Executive(职位编号：GTS-0518975)
国际商业机器中国有限公司(IBM)
- 公司行业：计算机软件
职位信息
- 发布日期：2013-01-15
- 工作地点：上海
- 招聘人数：若干
- 工作经验：十年以上
- 学历要求：本科
- 语言要求：英语熟练
普通话熟练 - 职位类别：项目执行/协调人员 财务/会计助理
职位描述
Job description
1. Provides leadership for Account delivery Team
Assists the PE in managing customer satisfaction.
Serves as a single point of contact to the PE for service delivery.
Manages all delivery communications.
Ensure CSAT and maintain Green CHIP status for Asia Pacific region Delivery.
Ensure relevant governance /interlock with sending/receiving geo service lines.
Ensure regular reporting on service delivery performance
Interlocking with senior Management in ITD to discuss process improvements for productivity gains
Review service line performance (overall view) and devise improvement plans as required
Facilitate a One-Team operation from ITD- Facilitate technical support
Integrate services to meet service level agreements and budgets
Responsible for service quality, service delivery performance and drives service excellence
Define, Own Service/Quality Improvement plan
Lead discussions on operational Issues & ensure resolution of issues
Ensure Engagement and Transition Activities are completed on time for existing accounts.
2. Contract Management
Authoring SOW, Periodic review & updates through Change Process
Manage the delivery commitments according to the contract or SOW (Statement of work)
Own delivering
3. Cost/ Recovery and Financial Interlock Management
Owns cost & recovery
Cost Case preparation & approval
Ensure availability of relevant financial interlocks (ICAs) with sending/Receiving geo and ensure adequacy of funding
Own cost including annual cost plan negotiations with Sending/receiving account DPE
Ensure accuracy in Billing & reporting - Review, plan & approve infrastructure requirements for account
4. Provides leadership for Account delivery Team
Assists the PE in managing customer satisfaction
Serves as a single point of contact to the PE for service delivery
Manages all delivery communications
Ensure CSAT and maintain Green CHIP status for Asia Pacific ITD Delivery
Ensure relevant governance /interlock with sending/receiving geo service lines
Ensure regular reporting on service delivery performance
Interlocking with senior Management in ITD to discuss process improvements for productivity gains
Review service line performance (overall view) and devise improvement plans as required
Facilitate a One-Team operation from ITD - Facilitate technical support
Integrate services to meet service level agreements and budgets
Responsible for service quality, service delivery performance and drives service excellence
Define, Own Service/Quality Improvement plan
Lead discussions on operational Issues & ensure resolution of issues
Ensure Engagement and Transition Activities are completed on time for existing accounts
5. Responsible for service delivery audit readiness
Ensures Compliance to all Business Controls activities
Regular mentoring/ guidance to account-resources on compliance
Ensure Audit Readiness for Service delivery. Drive/ Manage GSD331 compliance for accounts
Audit support and coordination PMR - Maintain good posture
10+ Years Of desired experience required
Years of experience in job function - 5+ Years
Service Delivery experience in Infrastructure domain is must
Infrastructure domain knowledge is essential
Project Management Experience is essential
These positions are for Customers from Asia Pacific Countries
24 x 7 availability during escalations
6. Required skills
Service Delivery experience in Infrastructure domain is must
Infrastructure domain knowledge is essential
Project Management Experience is essential
7. Required Market Experience
At least 10 years of local experience
At least 5 years of global experience
Required
Bachelor's Degree
English: Fluent
Chinese simplified: Fluent
Preferred
Master's Degree
Additional information
Required Skills:
Service Delivery experience in Infrastructure domain is must
Infrastructure domain knowledge is essential
Project Management Experience is essential.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
1. Provides leadership for Account delivery Team
Assists the PE in managing customer satisfaction.
Serves as a single point of contact to the PE for service delivery.
Manages all delivery communications.
Ensure CSAT and maintain Green CHIP status for Asia Pacific region Delivery.
Ensure relevant governance /interlock with sending/receiving geo service lines.
Ensure regular reporting on service delivery performance
Interlocking with senior Management in ITD to discuss process improvements for productivity gains
Review service line performance (overall view) and devise improvement plans as required
Facilitate a One-Team operation from ITD- Facilitate technical support
Integrate services to meet service level agreements and budgets
Responsible for service quality, service delivery performance and drives service excellence
Define, Own Service/Quality Improvement plan
Lead discussions on operational Issues & ensure resolution of issues
Ensure Engagement and Transition Activities are completed on time for existing accounts.
2. Contract Management
Authoring SOW, Periodic review & updates through Change Process
Manage the delivery commitments according to the contract or SOW (Statement of work)
Own delivering
3. Cost/ Recovery and Financial Interlock Management
Owns cost & recovery
Cost Case preparation & approval
Ensure availability of relevant financial interlocks (ICAs) with sending/Receiving geo and ensure adequacy of funding
Own cost including annual cost plan negotiations with Sending/receiving account DPE
Ensure accuracy in Billing & reporting - Review, plan & approve infrastructure requirements for account
4. Provides leadership for Account delivery Team
Assists the PE in managing customer satisfaction
Serves as a single point of contact to the PE for service delivery
Manages all delivery communications
Ensure CSAT and maintain Green CHIP status for Asia Pacific ITD Delivery
Ensure relevant governance /interlock with sending/receiving geo service lines
Ensure regular reporting on service delivery performance
Interlocking with senior Management in ITD to discuss process improvements for productivity gains
Review service line performance (overall view) and devise improvement plans as required
Facilitate a One-Team operation from ITD - Facilitate technical support
Integrate services to meet service level agreements and budgets
Responsible for service quality, service delivery performance and drives service excellence
Define, Own Service/Quality Improvement plan
Lead discussions on operational Issues & ensure resolution of issues
Ensure Engagement and Transition Activities are completed on time for existing accounts
5. Responsible for service delivery audit readiness
Ensures Compliance to all Business Controls activities
Regular mentoring/ guidance to account-resources on compliance
Ensure Audit Readiness for Service delivery. Drive/ Manage GSD331 compliance for accounts
Audit support and coordination PMR - Maintain good posture
10+ Years Of desired experience required
Years of experience in job function - 5+ Years
Service Delivery experience in Infrastructure domain is must
Infrastructure domain knowledge is essential
Project Management Experience is essential
These positions are for Customers from Asia Pacific Countries
24 x 7 availability during escalations
6. Required skills
Service Delivery experience in Infrastructure domain is must
Infrastructure domain knowledge is essential
Project Management Experience is essential
7. Required Market Experience
At least 10 years of local experience
At least 5 years of global experience
Required
Bachelor's Degree
English: Fluent
Chinese simplified: Fluent
Preferred
Master's Degree
Additional information
Required Skills:
Service Delivery experience in Infrastructure domain is must
Infrastructure domain knowledge is essential
Project Management Experience is essential.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
公司介绍
For nearly 100 years, IBM has created products to handle information. Today, as the world's largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But that's just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。