东莞招聘

三方短期合同（5-11月）

Customer Services and Logistics

· Provide timely and right information for customer’s enquiry on price, product availability and extra costs. Extra costs must be accepted by customer.

· Ensure purchase order from customers are acknowledged timely and entered into the system correctly

· Ensure orders with credit limit are resolved before arrangement of delivery

· Coordinate with worldwide network partner or distributors to arrange deliveries for direct customers

· Ensure prompt receipt of signed ship receipt and update of delivery confirmation in the system for invoicing

Administration

· Handle e-mails and answer telephone enquiries. Incumbent is expected to be on-call 24 x 7 due to the nature of the business

· Perform filing and archiving

· Perform ad hoc tasks upon management request

· Back up within Customer Service Team

Context and environment

· Multicultural environment, strong competition

· Constraints – align agreed service level from the suppliers and customers to avoid unexpected and uncontrolled situations which may lead to extra charges

Accountabilities

· Primary contact for direct customers and network customers in the processing and coordination of the delivery of our products.

· Ensure effective and efficient process in place to quote and deliver to the right customer the right product, right quantity, right price, right date and right vessel

· Expected to seek alternatives for exceptional orders and resolves customer’s complaints

Qualifications / experience required

· 3 year of working experience in the area of customer services. Experience in logistics will be an added advantage

· Good communication and interpersonal skills, attention to details

· Proactive & innovative in seeking alternatives

· Language : Fluent English and Mandarin and local dialects as appropriate

薪资情况：税前7-9K/月 工作满6个月+额外一个月的薪资

福利情况：每个月一天带薪年假，公司缴纳公积金个人缴纳部分

工作时间：朝九晚六，周末双休

工作地址：上海市静安区西藏中路268号来福士广场

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