Service Customer Fulfillment(职位编号：ISC-0515188)
国际商业机器中国有限公司(IBM)
- 公司行业：计算机软件
职位信息
- 发布日期：2012-11-09
- 工作地点：北京
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语熟练
普通话一般 - 职位类别：客服专员/助理(非技术) 系统管理员/网络管理员
职位描述
Job description
-Validates, maintains, and analyzes a variety of files, records and databases for customers, products, offerings and transactions.
-Analysis orders, contracts, loads data, follows up and update to related parties with delivery status and assist in collection of debts/accounts receivable.
-Handles more complex customer query requests and relationships.
-Maintains a working knowledge of fulfillment procedures and practices.
-Acts as interface between customer and IBM setting realistic expectations, resolving fulfillment related problems and providing support to customer ensuring a high level of satisfaction.
-Ensures resolution of fulfillment related problems and disputes.
-Understands and provides advice on IBM offerings and solutions. Prepares associated contracts and supplements and performs reconciliation in line with commitment periods and contract end.
-Maintains an awareness of contracts and communicates problems/issues to customers and appropriate IBM contact point.
-Maintains awareness of customer debt/accounts receivable status and initiates appropriate collection activities. Coordinates communication with customer and works with counterparts to resolve customer disputes and problems.
-Responds to customer fulfillment queries and ensures satisfaction with IBM fulfillment practices.
-Ensures compliance to all audit guidelines and adheres to all established processes
-Assumes additional responsibilities as assigned.
Required Skills
1. Bachelor degree or above in Law, Language, Accounting & Finance and Administration;
2. Excellent oral and written English;
3. Possesses professional knowledge related to the fulfillment position and team.
4. Responsible, enterprising, detail-oriented, good sense of business and control, able to accomplish tasks independently, Potential for leadership development;
5. Excellent communication skill;
6. Able to work under pressure, can fit into fast-paced work and meet tight deadlines;
7. Demonstrates ability to quickly absorb professional knowledge.
8. Experience in business operation/team leader preferred.
9. Global experience preferred.
10. SAP skill preferred.
Required
Bachelor's Degree
At least 3 years experience in Customer Fulfillment
English: Fluent
Chinese simplified: Basic knowledge
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
-Validates, maintains, and analyzes a variety of files, records and databases for customers, products, offerings and transactions.
-Analysis orders, contracts, loads data, follows up and update to related parties with delivery status and assist in collection of debts/accounts receivable.
-Handles more complex customer query requests and relationships.
-Maintains a working knowledge of fulfillment procedures and practices.
-Acts as interface between customer and IBM setting realistic expectations, resolving fulfillment related problems and providing support to customer ensuring a high level of satisfaction.
-Ensures resolution of fulfillment related problems and disputes.
-Understands and provides advice on IBM offerings and solutions. Prepares associated contracts and supplements and performs reconciliation in line with commitment periods and contract end.
-Maintains an awareness of contracts and communicates problems/issues to customers and appropriate IBM contact point.
-Maintains awareness of customer debt/accounts receivable status and initiates appropriate collection activities. Coordinates communication with customer and works with counterparts to resolve customer disputes and problems.
-Responds to customer fulfillment queries and ensures satisfaction with IBM fulfillment practices.
-Ensures compliance to all audit guidelines and adheres to all established processes
-Assumes additional responsibilities as assigned.
Required Skills
1. Bachelor degree or above in Law, Language, Accounting & Finance and Administration;
2. Excellent oral and written English;
3. Possesses professional knowledge related to the fulfillment position and team.
4. Responsible, enterprising, detail-oriented, good sense of business and control, able to accomplish tasks independently, Potential for leadership development;
5. Excellent communication skill;
6. Able to work under pressure, can fit into fast-paced work and meet tight deadlines;
7. Demonstrates ability to quickly absorb professional knowledge.
8. Experience in business operation/team leader preferred.
9. Global experience preferred.
10. SAP skill preferred.
Required
Bachelor's Degree
At least 3 years experience in Customer Fulfillment
English: Fluent
Chinese simplified: Basic knowledge
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
公司介绍
For nearly 100 years, IBM has created products to handle information. Today, as the world's largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But that's just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。