IT Helpdesk Analyst
北京世邦魏理仕物业管理服务有限公司
- 公司规模：1000-5000人
- 公司性质：外资（欧美）
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2019-02-28
- 工作地点：上海-静安区
- 招聘人数：若干人
- 工作经验：无工作经验
- 学历要求：招若干人
- 语言要求：不限
- 职位月薪：1-1.4万/月
- 职位类别：技术支持/维护工程师
职位描述
ESSENTIAL DUTIES:
1. Acts as the primary contact for all non-standard service related enquiries and escalations. Coordinates and tracks resources, contacts and work in collaboration with service owners and managers to ensure timely incident resolution.
2. Ensures that new and ongoing service and support meets agreed-upon customer expectations and are aligned with contractual service level agreements. Monitors service definition/design related activities, including the development of key performance indicators.
3. Identifies opportunities for service improvements, leads discussions with the customer and raises funding requests with the IT BRM as required, and/or changes for review if required.
4. Teams with necessary process owners, service owners and managers throughout the service management lifecycle.
5. Develops and matures phone/ticket escalation processes.
6. Provides data and reporting of KPIs and trends to IT management on an ad-hoc basis.
7. Oversees solutions repository and ensures top quality solutions are available to the staff.
8. Manages process for communicating outage/emergency activities to the organization.
9. Performs other duties as assigned.
REQUIREMENTS:
1. Minimum of 3 years service desk experience. Strong experience with ITIL V3 framework and foundation required
2. Similar with MS Office (
365)Tools and good experience to trouble shooting
3. Similar with DELL PC and Cisco network equipment
4. Excellent written and verbal communication skills both English and Chinese
5. Strong organizational and analytical skills
6. Representative of the knowledge, skill, and/or ability required
7. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
8. Ability to provide efficient, timely, reliable and courteous service to customers
9. Ability to effectively present information. Ability to respond effectively to sensitive issues
10. Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills
11. Strong analytical and troubleshooting skills are required. Project management skills are beneficial.
职位要求：
同上
1. Acts as the primary contact for all non-standard service related enquiries and escalations. Coordinates and tracks resources, contacts and work in collaboration with service owners and managers to ensure timely incident resolution.
2. Ensures that new and ongoing service and support meets agreed-upon customer expectations and are aligned with contractual service level agreements. Monitors service definition/design related activities, including the development of key performance indicators.
3. Identifies opportunities for service improvements, leads discussions with the customer and raises funding requests with the IT BRM as required, and/or changes for review if required.
4. Teams with necessary process owners, service owners and managers throughout the service management lifecycle.
5. Develops and matures phone/ticket escalation processes.
6. Provides data and reporting of KPIs and trends to IT management on an ad-hoc basis.
7. Oversees solutions repository and ensures top quality solutions are available to the staff.
8. Manages process for communicating outage/emergency activities to the organization.
9. Performs other duties as assigned.
REQUIREMENTS:
1. Minimum of 3 years service desk experience. Strong experience with ITIL V3 framework and foundation required
2. Similar with MS Office (
365)Tools and good experience to trouble shooting
3. Similar with DELL PC and Cisco network equipment
4. Excellent written and verbal communication skills both English and Chinese
5. Strong organizational and analytical skills
6. Representative of the knowledge, skill, and/or ability required
7. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
8. Ability to provide efficient, timely, reliable and courteous service to customers
9. Ability to effectively present information. Ability to respond effectively to sensitive issues
10. Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills
11. Strong analytical and troubleshooting skills are required. Project management skills are beneficial.
职位要求：
同上
职能类别： 技术支持/维护工程师
公司介绍
世邦魏理仕（纽约证券交易所代号：CBG）总部位于美国加利福尼亚州洛杉矶，是财富500强和标准普尔500强企业，为全球***的商业地产服务和投资公司(按2012年的营业额计算)。公司拥有员工约37,000名*，通过全球300多家办事处*，为地产业主、投资者及承租者提供服务。
世邦魏理仕是逾二百多年经验的全球房地产先驱，透过单一策略顾问提供数以千计可行方案。以亚洲地区内超过五十个办事处为据点，包括柬埔寨、印度、日本、韩国、马来西亚、菲律宾、新加坡、泰国及越南，我们能够协助客户发展当地市场，及在迅速发展的市场中带来可见成果。
我们以了解客户业务及研究市场动态为先，致力迎合客户房地产的需求，配合其整体业务指标，在瞬息万变的市场上力求转变，就是我们与客户建立长久关係的原则。世邦魏理仕的全面服务，能满足客户的多方面需要，再加上与世界各地的紧密联系，助您轻易进军不同市场。
*不包括联营公司
世邦魏理仕是逾二百多年经验的全球房地产先驱，透过单一策略顾问提供数以千计可行方案。以亚洲地区内超过五十个办事处为据点，包括柬埔寨、印度、日本、韩国、马来西亚、菲律宾、新加坡、泰国及越南，我们能够协助客户发展当地市场，及在迅速发展的市场中带来可见成果。
我们以了解客户业务及研究市场动态为先，致力迎合客户房地产的需求，配合其整体业务指标，在瞬息万变的市场上力求转变，就是我们与客户建立长久关係的原则。世邦魏理仕的全面服务，能满足客户的多方面需要，再加上与世界各地的紧密联系，助您轻易进军不同市场。
*不包括联营公司
联系方式
- Email：grace.yang@cbre.com.cn
- 公司地址：南京西路1601号越洋广场43楼