东莞招聘

RESPONSIBILITIES

• Responsible for technical analysis, specification, documentation, implementation, maintenance and troubleshooting of the eDesk client support infrastructure.
• Provide the continual security, support and optimization of computer systems and processes involved in the company wide use of such applications. Projects may include those with technical requirements that have no precedents within the corporation.
• Planning, coordination, assistance and documentation of client management and rollout scenarios based on the current corporate standards.
• Implementation of system changes, patches and operating system upgrades.
• Support and troubleshooting of infrastructure systems related to client management environments.
• Test and evaluate new hard and software products inside the client environment.
• Develop and integrate tools for company client management.
• Provide End User training and coaching when needed.
• Maintenance of user and asset management systems.
• Member of the regional support team.
• Remain up-to-date on new technologies and vendor innovations to reduce technology costs and increase efficiencies.
• Travel to locations within the region as projects and assignments require

REQUIREMENTS

• This position requires a BS degree in Computer Science or comparable degree and 3 years of experience.  Microsoft MSCE certification is preferred.
• Technical knowledge is required in a broad range of sub-fields, often considered separate specialties, such as Operating Systems and security, with the ability to translate this knowledge into a persuasive presentation to the customer.
• The incumbent must have a thorough knowledge of theory, analysis and application of computers systems,, networks and emerging computer technologies.
• A general knowledge of MS applications is also essential, and the capability to evaluate new products quickly and in-depth.
• This position requires a self-directed, motivated and inquisitive individual, who is analytical and capable of “big picture” thinking. Ability to perceive the importance of solutions to the business, with an in-depth knowledge of corporate and technical standards and policies.
• Excellent customer focus and communication skills with the ability to understand, review, and ensure compliance with Service Level Agreements (SLA’s). Self-learning, intercultural teamwork, with strong conflict management skills will be significant keys to success.
• This position will be integrated into the regional support organization. Work must be coordinated with other disciplines, regionally and world wide. Often involves finding creative technical solutions to various design problems.
• Challenges include working under pressure of project deadlines, keeping up with ever-changing technology, and integrating diverse systems.
• Excellent English communication skill.
• Experience and knowledge of the ITIL process.

• 负责eDesk客户支持基础架构的技术分析，规范，文档，实施，维护和故障排除。
• 提供对公司广泛使用此类应用程序所涉及的计算机系统和过程的持续安全性，支持和优化。项目可能包括那些在公司内没有先例的技术要求的项目。
• 根据当前的企业标准规划，协调，协助和记录客户管理和部署方案。
• 实施系统更改，补丁和操作系统升级。
• 支持和排除与客户端管理环境相关的基础架构系统。
• 在客户端环境中测试和评估新的硬件和软件产品。
• 开发和集成用于公司客户管理的工具。
• 在需要时提供最终用户培训和指导。
• 维护用户和资产管理系统。
• 区域支持小组成员。
• 保持最新的技术和供应商创新，以降低技术成本并提高效率。
• 按照项目和任务要求前往该地区内的地点

岗位要求

• 计算机科学本科学历或同等学历，3年以上工作经验。最好有手机支持经验，iPhone/smart phone联网。
• MSCE认证优先。
• 广泛的技术知识，如操作系统和安全性，能够将这些知识转化为对客户的有说服力的演示。
• 任职者必须具备计算机系统，网络和新兴计算机技术的理论，分析和应用的全面知识。
• 了解MS应用程序的一般知识，并且能够快速，深入地评估新产品。
• 这个职位需要一个自我导向，积极主动和好奇的个体，需要强大的分析能力。能够通过对企业和技术标准和政策的深入了解，了解解决方案对业务的重要性。
• 卓越的客户关注和沟通技巧，能够理解，审查并确保符合服务水平协议（SLA）。自学，跨文化团队合作，具有强大的冲突管理技能将是成功的重要关键。
• 该职位将纳入区域支持组织。工作必须与区域和世界范围内的其他学科协调。通常涉及寻找各种设计问题的创新技术解决方案。
• 抗压力强，能跟上不断变化的技术，以及整合各种系统。
• 优秀的英语沟通能力。
• ITIL流程的经验和知识。

该岗位为第三方合同

万宝盛华大中华有限公司，1997年服务启航于香港和台湾。迄今服务覆盖上海、北京、广州、深圳等逾20座直营城市。我们的大股东万宝盛华全球（ManpowerGroup Inc. NYSE:***）是全球人力资源解决方案领导者，拥有70年服务经验。凭借万宝盛华全球的声誉及行业经验，万宝盛华大中华深耕本土20余年。2015年，万宝盛华大中华战略联盟中信产业基金，总部落地上海，服务网络覆盖两岸三地130余城市逾两万家企业。我们始终致力于释放人才的发展潜能，凭借灵活用工、人才寻猎、招聘流程外包、人才管理及培训发展等人力资源综合解决方案，广受业界赞誉，屡次荣膺“亚太人力资源领军企业”。