东莞招聘

Customer Service Representative is responsible for all daily operations related to customer orders with contacts with customers, plant, sales, MTS, business group, accounting, credit. This includes:

• Respond and follow up enquiries from customers.
• Process customer orders as per standard order process.
• Monitor materials availability against customer demand. Coordinate with relevant commercial, supply chain and credit personnel to complete order fulfillment tasks on timely basis.
• Provide customer service and build up customer relationship via daily communication with customers.
• Manage billings to customers on timely basis by issuing accurate SAP Invoices/ VAT invoice to customers.
• Be first contact in case of emergency or complaint from customers and responsible for feedback to customers once investigation completed.
• Managing billing adjustment and defective returns as per SOX compliant process.
• Participate Supply Chain related projects to support CSR process changes and improvements.
• Conduct customer visits to key customers when required
• Attend sales meetings to understand business plan and provide support from CSR perspective.
• Effectively mine and communicate market intelligence information gleaned from the customer while adhering to legal requirements and antitrust laws. Effectively investigate and analyze customer data to ensure thorough knowledge and understanding of customers within assigned sales territory.
• Identify and/or implement continuous improvement in Supply Chain processes that increase value capture and optimize efficiency and effectiveness Actively participates in projects and teams.
• Comply with all Customer Service process requirements including Standard Operating Procedures and all Sarbanes Oxley guidelines.

万宝盛华大中华有限公司，1997年服务启航于香港和台湾。迄今服务覆盖上海、北京、广州、深圳等逾20座直营城市。我们的大股东万宝盛华全球（ManpowerGroup Inc. NYSE:***）是全球人力资源解决方案领导者，拥有70年服务经验。凭借万宝盛华全球的声誉及行业经验，万宝盛华大中华深耕本土20余年。2015年，万宝盛华大中华战略联盟中信产业基金，总部落地上海，服务网络覆盖两岸三地130余城市逾两万家企业。我们始终致力于释放人才的发展潜能，凭借灵活用工、人才寻猎、招聘流程外包、人才管理及培训发展等人力资源综合解决方案，广受业界赞誉，屡次荣膺“亚太人力资源领军企业”。