东莞招聘

DESCRIPTION

Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology.Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges.

We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.

The Repair Delivery Flow is part of Global Services Operations in Business Unit Global Services, and is globally responsible for delivering HW related services across multiple business areas, focusing on customer contract SLA fulfillment, while optimizing E2E delivery and maximizing return on the capital employed for service delivery.

Job Summary

Customer Services Delivery Manageris the responsible for Service Line repair delivery within own organization and main interface for special local request to global organization. CSDM needs tohandle escalation, special requirement, and Governance monthly performance review within CU/ end customer, including option service performance review also financial issues during daily operation.

Responsibilities & Tasks
Secure Customer contract fulfillment
Distribute info to internal stakeholders and escalate Delivery Issues
Handle special requirement such as optional service request
Support and drive global Delivery Operation strategy
Drive local company delivery
Secure communication and cooperation
Supervising Hardware Services Performance
Follow up on regional HWS financial accountability
Position Qualification
Highly developed understanding of Repair Delivery Flow operations, processes, and financials
Contact network related to Hardware Services in Business Unit Global Services, Business Lines and the Ericsson Regions.
knowledge of forecasting and budgeting processes.
Customer focused, business oriented, and a proactive approach to problem solving. Ability to see the big picture and apply best practice
Good presentation and communication skills, and capable of communicating on senior and executive management level
Proactive and decisive approach, with highly developed negotiation skills.
Experience in change management.
Fluent in English, oral and written. Spanish is a bonus.

Competences
Financial Acumen & Skills
Analytical/Statistical Skills
Communication Skills
Customer Insight
Market Insight
Sales Process knowledge
Service Delivery Process, Models & Strategy
Formulating Strategies & Concepts
Relating & Networking
Adapting & Responding to Change
Ericsson Portfolio knowledge
Negotiation & Argumentation Skills

Job Salary：

1、起薪4500元+交通补贴500元，上下班有班车接送广州市区；

2、实习生：起薪3000元（可接受优秀实习生3K）+交通补贴500元（另有免费班车接送广州市区）；

2、5天8小时，星期一~五：8:00-17：00，周末双休，享受外企国外假期（圣诞节、复活节等）；

3、社保：六险一金，按工作地购买；

4、年假5天起，视情况而定享受带薪病假；

5、入职即享受带薪培训（全额）1周到1个月；

6、上班环境优越，定期水果发放，咖啡、茶等随时免费提供；

7、入职1年后，均有同等的横向或纵向发展机会。

作为目前国内人力资源行业在资本市场的标杆和领袖企业，通过把握人力资源行业的变革期、互联网信息的大潮，“谋士人才”以黑马之势整合了HR、金融、互联网、IT的资源，由“谋士人才”、“立德咨询”、“易博天下”、“涵韬科技”以及国内知名PE合伙人组建了”江苏点米网络科技股份有限公司（以下简称：点米科技，股票代码：831235）”。同时，点米科技也是一家对标“日本瑞可利（Recruit）”的公司，致力于成为全国最大的人力资本集团，公司目前业务主要有四大模块：HR、互联网、金融投资、咨询顾问与IT解决一体化。