东莞招聘

This is a management position for our CS team in China, leaeding a big team to manage across Guangzhou and Ningbo offices. This person would report to COO

Fluent in English, Mandarin and Cantonese

To suceed in the role, you need to be extremely dedicated to customers and quality of service to customer, efficiently driven in your team management and be capable of strong leadership with ability to motivate, control and challenge the team.

The Customer Service Manager carries the responsibility of the company's customer service, report checking and booking teams covering inspections and audits in Asia. The company’s customer service and report checking teams are based in company’s major operation centers located in Guangzhou, other locations in China and SEA.
He/She has a good experience in the customer service industry, and is an experienced leader and manager and contributes to the company's development in his/her region.
His/her objectives are aligned with the company's strategic goals and plans for business, service and customer development.
He/she carries the responsibility to lead and motivating the team to ensure they are giving the best customer service possible, monitor the productivity, recruit and conducting appraisals, train and develop the team, implement projects, cost control and budgets related to the customer service and report checking teams.
He/she assures that the company objectives are aligned with individual objectives of his/her staff and teams and assures performance, customer satisfaction and customer retention and the implementation of customers' KPI's at all levels.

职责描述：
The Customer Service Manager ensures:
? that the bookings received are handled timely, in an efficient and with excellent communication both with the customers/factories/suppliers and internally with schedulers / regional managers to ensure that manpower availability is taken into account.
? that the quotations are prepared timely, accurately and following internal guidelines,
? that any questions or inquiries from customers are being attended professionally and timely, considering the company and customers’ point of view.
? that any issue or complaint are properly dealt with and actions are set up to avoid re-occurrence with good communication with account managers and superiors where applicable.
? that information are well communicated among all teams and all job duties are clear and executed professionally and contribute to enhance the service quality perceived by customers.

Established in 1997, ConnectedGroup is a privately owned enterprise and has developed from a
pure executive search business into a full spectrum human capital consulting firm.
With offices in Asia and the Middle East we are well placed to service two of the fastest growing
regions in the world and our consultative and client driven approach has positioned us as a
partner of choice for companies across a diverse range of industries.
Our mission is "to be remembered for exceeding expectations" which drives us to deliver
outstanding levels of service whilst being realistic about our capabilities on each and every
assignment. We recruit and measure our employees against the values of being Candid, Creative
and Connected which drives our open and transparent culture whilst encouraging new ideas and
focuses us on internal communications that leverage greater market penetration.
At ConnectedGroup values such as 'respect', 'integrity' and 'professionalism' are not aspirational,
they are prerequisite.