东莞招聘

工作经验 2年以上 学历要求 本科及以上

语言要求 英语

职位描述：

公司部门介绍

软通动力信息技术（集团）有限公司 ( 软通）成立于2001年，是国内领先的、全方位IT服务及行业解决方案提供商 ,迄今全球共有超过一万名员工。公司旗下的GADS(Global Account Delivery Service)事业群面向全球客户提供On-site和offshore的系统咨询、开发、测试、技术支持等IT服务。

2009年，软通开始与某Global Leading Storage Products Provider合作，成为国内最早通过其全球认证的IT Service供应商。为其提供R&D Developing, Quality Control, Post-Sale Customer Service和Technical Support在内的全方位IT服务。

Job Title: Siebel CRM AM

Purpose:

1. Manage daily operations of the application and ensure application availability and performance according to agreed SLA’s.

2. Work with application development to ensure every release is deployed with minimal impact with respect to application availability and performance.

3. Act on any support issue (Service Requests and Incidents) and ensure solution times and communication in alignment with agreed SLA’s.

4. When necessary escalate issues to internal infrastructure support teams and 3rd party (Oracle) via an agreed set of tools and processes.

Responsibilities

- Follow ITIL best practise related to Problem, Incident and Change or when applicable follow agreed processed as defined by Corp IT Problem, Incident Change, Release and Configuration Management.

- Document all changes performed according to agreed routines and document templates.

- When necessary escalate any risk or potential threat that could cause the application to become inaccessible or perform with reduced capacity

- Inform stakeholders about any actions taken to ensure agreed performance and availability.

- Continuously work to maintain and improve competence to ensure tasks can be fulfilled with minimal disturbance and in a timely manner.

- Collaborate with internal and external support functions when necessary to ensure all issues are solved within the SLA.

- Proactively work with setting application parameters, alarms and thresholds to avoid application downtime or reduced performance.

"软通动力信息技术（集团）有限公司（以下简称软通动力）是中国领先的软件与信息技术服务商，企业数字转型可信赖合作伙伴。公司2001年成立于北京，立足中国，服务全球市场。经过18年发展，目前公司在全球43个城市设有90多个分支机构26个全球交付中心，员工总数近60000人。
软通动力拥有深厚的行业积累和领先的技术实力，可以为客户提供端到端的数字化产品和服务，包括数字化咨询与解决方案、云智能与基础设施、软件与技术服务和数字化运营等；在10余个重要行业服务超过1000家国内外客户，其中世界500强企业客户超过110家，为各领域客户创造价值。
软通动力注重创新和可持续发展，以软通教育为平台，建立产学研合作、协同育人的长效机制；同时在全球设有30个能力中心，10个研究所，50+技术生态伙伴等一系列创新研发组织，不断探索前沿技术与商业应用的无限可能。
软通动力先后获得“中国软件和信息服务业十大领军企业”、“中国数字化转型领导力厂商”、“北京软件和信息服务业新领域高成长企业”、“中国大数据企业50强”等奖项，连续多年被授予“中国软件业务收入前百家企业”、“中国软件和信息业服务业突出贡献奖”、“IAOPGlobalOutsourcing100listLeaderSizeGroup”等荣誉，并拥有能力成熟度模型CMMI-DEV五级资质。"