东莞 [切换城市] 东莞招聘东莞客服及技术支持招聘东莞客服专员/助理(非技术)招聘

Service Specialist 服务专员

广东英孚英语培训中心有限公司(EF 英孚教育)

  • 公司规模:10000人以上
  • 公司性质:外资(欧美)
  • 公司行业:教育/培训/院校

职位信息

  • 发布日期:2014-04-29
  • 工作地点:深圳
  • 招聘人数:2
  • 工作经验:一年以上
  • 学历要求:本科
  • 语言要求:英语精通
  • 职位类别:客服专员/助理(非技术)  培训/课程顾问

职位描述

Service Specialist 服务专员

Service Specialist is responsible for visitor reception and general student service in each center. The Service Specialist creates a welcoming atmosphere for all people in the center, including center access management, APP/Walk-in reception and handover to Course Consultant, booking and check-in services, communicating EF policy and other information, and student follow-up via the Progress Management System. The Service Specialist also needs to respond to student’s requirements when s/he is seeking help or guidance.


Roles and responsibilities:

  • Create and maintain a happy and welcoming environment for student and prospects
  • Help students plan and review study progress according to EF’s learning approach
  • Follow up and keep students informed and updated on changes within the center
  • Collect student feedback and cooperate with relevant colleagues to promptly solve issues
  • Maintain general center cleanliness and discipline.
  • Liaise with Course Consultants with regard to potential course extension, renewals and referral follow-up
  • Support other center functional teams when needed
  • Perform administrative duties as required
  • Assist with Center projects as needed

Career plan:

This is a position for people who want to develop customer service delivery skills both internally and externally. In this job, people will be able to improve communication skills both in Chinese and English. People in this position will be able to work in a multinational environment and interact with people from different culture and backgrounds.


Key requirements

l Bachelor degree

l Excellent English communication skill, TEM-8 is preferred

l Strong customer services experience is preferred;

公司介绍

关于英孚教育
英孚教育成立于1965年,是一家全球教育培训公司,以“教育,让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处,并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚教育致力于长足扎根中国市场,曾担任2008年北京奥运会语言培训服务提供商。自1988年以来,英孚已经支持服务六届奥运会,包括2018年平昌冬季奥运会和即将要举办的2020年东京奥运会。英孚还发布了全球英语熟练度报告(www.ef.com/epi),该报告打破了地域限制,在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF (www.ef.com) has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index (www.ef.com/epi) measuring the English ability of adults in countries across the world.

联系方式

  • Email:e1.recruit@ef.com
  • 公司地址:地址:span东莞市南城中心广场玉兰休闲街区B200号