Client Service Executive 客户服务代表
建活贸易(深圳)有限公司
- 公司规模:500-1000人
- 公司性质:外资(非欧美)
- 公司行业:贸易/进出口
职位信息
- 发布日期:2019-03-13
- 工作地点:深圳-南山区
- 招聘人数:5人
- 工作经验:2年经验
- 学历要求:招5人
- 语言要求:不限
- 职位月薪:6-8千/月
- 职位类别:客服专员/助理 贸易/外贸专员/助理
职位描述
Key Accountabilities:
Facilitate the communication between our factory and the clients;
Responsible for tracking all appropriate function metrics for reporting out to BUM and Plant Management team on monthly basis;
Initiates and /or implements corrective action as needed to provide a level of service necessary to support the achievement of defined company and department goals;
Initiates ad-hoc / required action for response to clients’ requests and communicates the changes to the appropriate Team;
Communicates with clients regarding their orders and the shipping schedule, creates an incoming shipment in ERP System; Schedules transportation for product pick-up and coordinates all shipments with the client;
Prepares monthly / ad-hoc quotations for the client, work closely with BDM on the quotations approval, follow up on the approval quotation status and payment settlement date with the client;
Verifies PO’s details received from the client and summarizes the details to Accounting Department for issuing an invoice; Prepares monthly invoice summary; Works with vendors on claims and payment delays;
Responsible for understanding and participating in all aspects of the continuous improvement process;
Work with and communicate to Business Development Manager troubleshooting issues to ensure client satisfaction.
Skills / Competencies:
Bachelor’s Degree or above, major in Business Administration or equivalent is an ideal;
Minimum two 2 years in previous client service role, experience in Third-party Logistics Business would be an advantage.
Outstanding English communication and negotiation skills - both written & oral;
Ability to manage multiple projects concurrently;
Accuracy and attention to details with ability to multi-task;
Strong organizational skills and problem solving capabilities;
Team-player with positive mind-set;
Experience in MS Office Suite programs.
If you are passionate about seeking a challenging and interesting employment, apply today!
公司介绍
深圳分公司于2017年成立,以进一步加强人才招聘和提高集团内部效率,将深圳分公司打造成集团的营运中心。现诚聘以上职位,期待与公司一起成长的你来加入我们!
联系方式
- 公司地址:深圳市南山区永新汇2座1104-05单元 (邮编:518000)