东莞 [切换城市] 东莞招聘东莞贸易招聘东莞贸易/外贸专员/助理招聘

Client Service Executive 客户服务代表

建活贸易(深圳)有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(非欧美)
  • 公司行业:贸易/进出口

职位信息

  • 发布日期:2019-03-13
  • 工作地点:深圳-南山区
  • 招聘人数:5人
  • 工作经验:2年经验
  • 学历要求:招5人
  • 语言要求:不限
  • 职位月薪:6-8千/月
  • 职位类别:客服专员/助理  贸易/外贸专员/助理

职位描述


Key Accountabilities:

  • Facilitate the communication between our factory and the clients;

  • Responsible for tracking all appropriate function metrics for reporting out to BUM and Plant Management team on monthly basis;

  • Initiates and /or implements corrective action as needed to provide a level of service necessary to support the achievement of defined company and department goals;

  • Initiates ad-hoc / required action for response to clients’ requests and communicates the changes to the appropriate Team;

  • Communicates with clients regarding their orders and the shipping schedule, creates an incoming shipment in ERP System; Schedules transportation for product pick-up and coordinates all shipments with the client;

  • Prepares monthly / ad-hoc quotations for the client, work closely with BDM on the quotations approval, follow up on the approval quotation status and payment settlement date with the client;

  • Verifies PO’s details received from the client and summarizes the details to Accounting Department for issuing an invoice; Prepares monthly invoice summary; Works with vendors on claims and payment delays;

  • Responsible for understanding and participating in all aspects of the continuous improvement process;

  • Work with and communicate to Business Development Manager troubleshooting issues to ensure client satisfaction.

                  

Skills / Competencies:

  • Bachelor’s Degree or above, major in Business Administration or equivalent is an ideal;

  • Minimum two 2 years in previous client service role, experience in Third-party Logistics Business would be an advantage.

  • Outstanding English communication and negotiation skills - both written & oral;

  • Ability to manage multiple projects concurrently;

  • Accuracy and attention to details with ability to multi-task;

  • Strong organizational skills and problem solving capabilities;

  • Team-player with positive mind-set;

  • Experience in MS Office Suite programs.

If you are passionate about seeking a challenging and interesting employment, apply today!


公司介绍

建活集团成立于1983年,在东莞、杭州及郴州设有制造基地,总共聘用员工超过2000人。建活从事塑胶OEM生产30多年,客户主要为大型欧美企业。公司亦发展不同的贸易业务,为客户创造价值,以优异的服务去达到客户的任务。建活集团于2015年在杭州建立了完善的包装服务及物流服务设施,为公司带来稳健的发展空间。

深圳分公司于2017年成立,以进一步加强人才招聘和提高集团内部效率,将深圳分公司打造成集团的营运中心。现诚聘以上职位,期待与公司一起成长的你来加入我们!

联系方式

  • 公司地址:深圳市南山区永新汇2座1104-05单元 (邮编:518000)