东莞招聘

EMA is SW product in Ericsson which plays key role in OSS, it provides centralized provisioning service for wireless and wireline domain, covering 2G/3G/4G/5G voice & data, LTE, IMS/ VoLTE, Multi Media Telephony, etc.

NSI (New Software Introduction) is the unit in PDU OSS inside Business Area Digital Services of Ericsson to provide superior product support and service.

 

NSI CHINA SH is looking for EMA (Ericsson Multimedia Activation) software support engineer who is obliged to be responsible for following:

Job Responsibility

    Deal with customer support request according to the defined process

    Provide support in technical query and source code level troubleshooting to problems reported by Ericsson 1st line engineer globally.

    Register trouble report with recommendation of solution towards Design Maintainance team when identify SW bugs.

    Collect feedback from customer side and submit to R&D program to continue improving product

    Continuously update knowledge base

    Participate in FFI(First feature introduction)  activity

 

  Qualifications:

 

      BA+ telecom or computer science education background

      Familiar with C++ or Java

      Good at Linux system operation

      Good database knowledge and familiar with Oracle or Cassandra .

      Fluent oral and written English

      Good communication and team work

      Be able to work under pressure

      Customer support experience is preferred.

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