客户支持专员
广州尚宸企业管理顾问有限公司
- 公司规模:少于50人
- 公司性质:民营公司
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2019-01-29
- 工作地点:深圳-南山区
- 招聘人数:若干人
- 工作经验:无工作经验
- 学历要求:招若干人
- 语言要求:不限
- 职位月薪:5-8千/月
- 职位类别:销售行政专员 客服专员/助理
职位描述
工作职责:
1. Responsible for project management with assigned clients and handle related activities. (负责指定的客的安排及相关事务的处理)
2. Be a middleman between clients and inspectors, make sure the inspectors well understand the inspection criteria and make sure inspector will strictly follow the client requirement accordingly. (作为客户与验货员之间沟通的桥梁, 理解客户的验货标准,给验货员清晰的指引以便验货员按客户要求严格执行)
3. Coordinate with factories for inspection schedule. Confirming the inspection schedule with both clients and supplier or factory. Pass the booking form and relevant data for TC team for scheduling system input. 安排验货事宜, 作为第三方分别与工厂/供应商/客户确认验货安排,与内部同事合作以便系统录入。
4. Quote to clients and input the cost in invoicing system. 订单报价给客户或付款方, 录入系统。
5. Check with client for inspection specification and send to inspector in advance and coordinate with inspectors to solve any inspection relative issue. 于客户确认具体验货要求, 传达指引给验货员, 同时又责任处理任何与验货有关的事务。
6. For technical issue, consult technical expert for advice and then forward the messages to the related inspectors and make sure the inspectors well understand the message. 针对技术问题, 咨询技术人员相关问题并传达给验货员清晰的指示。
7. Translate the inspection criteria and requirement documents for inspection purpose, if necessary. 翻译验货标准要求的相关文件如有必要。
8. Review inspection reports and release to relevant parties. Answer any inquires following if any from clients.审核验货报告并提供给客户,主动跟进和回复客户有关报告的任何问题。
9. Prepare weekly/monthly summary as requested by client. 按客户要求准备每周或每月的数据汇总。
10. Prepare the monthly bill to client for payment collection. 提供月结发票汇总给客户付款。
11. File and update all necessary inspection document per requested in daily basic. 每天按要求更新准备所有必要的验货文件。
12. Handle client’s complaints independently or pass to relevant team to solve the complaint per the procedure. 处理客户投诉 或者按流程转给相关部门处理。
职位要求:
1. College or above with International trade or English discipline.大学或以上, 国际贸易或英语专业。
2. Excellent English reading and writing skill with CET-4 or above. Fluent in oral English will be preferred. 英文功底好, CET 4 及以上。
3. 1 years or above working experience in trading or merchandising field. 一年或以上的贸易或销售经验。
4. Good computer skill, like MS office. 良好的电脑技能, 办公室软件技能。
公司介绍
SOMSEM focuses on delivering professional management consulting service. We strive for raising productivity through improved quality, efficiency and cost-reduction across total workforce, enabling clients to concentrate on their core business activities.
SOMSEM business consists of permanent recruitment, executive search & Recruitment Process Outsourcing. Our business has been utilized in China's major cities, focusing on Information Technology industries.
We insist on changing our role from “value provider” to “value implementer”
SOMSEM has earned appreciation from clients while we deliver high quality service to them. We treasure such recognition and mutual trust. It makes us believe that we could express SOMSEM’s value by providing high value-added service!
尚宸,通过提供价值服务来体现尚宸顾问的价值!
尚宸企管专注于提供专业的企业管理咨询服务,致力于帮助客户提高质量、效率以及降低运营成本从而提高客户的生产力,使得客户能专注于核心业务。
尚宸业务模块涵盖在IT技术领域的招聘、猎头、招聘流程外包,我们的业务已经拓展到中国的主要城市。
我们在提供企业管理咨询服务过程中的角色定位强调由“价值的提供者”转变成“价值的实现者”!
尚宸企管在为客户提供高质量的服务的同时。也获得了客户的一致赞誉!我们也将珍惜这份荣誉与互相信任,这也促使我们坚信为客户提供价值服务才能体现尚宸顾问的价值。
联系方式
- 公司地址:广州市