东莞招聘

Key Responsibilities:

Support AskHR manger to manage all employee inquiries, this will be done in HR CRM system.

? Provide clear, accurate and timely HR advice for employees. This will include understanding the issues, complexity and sensitivity of an issue to provide relevant solution path.

? Work closely with HRS SMEs and HR Partners to ensure all employees request(inquiries) are met on a timely basis.

? You will act as the AskHR hub admin to triage cases to Line Solutions/HRBP team and be involved in projects/changes in local HR operations, policies and programs.

? Acts as Subject Matter Expert on HR CRM and you will provide support, guidance and training to fellow team members on the HR CRM Operations.

? Identifying opportunities to reduce duplicate efforts through simplification of AskHR process.

? Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time.

? Recommend solutions to process failings and contribute to the continuous improvement process

? Maintain up-to-date Knowledge Base content on policies, procedures & FAQs

? Continuously strive to gain customer satisfaction and minimize complaints on the delivery of AskHR Services

? Manage HRWeb contents publishing requests and implement ad-hoc HR Tasks.

Qualifications Required:

? 3+ years HR Operations experience. Bachelor’s degree in related field is preferred.

? Has customer support experience in HR service center is preferred.

? Has knowledge on China labor contract law and labor dispatching related regulations.

? Strong written and verbal communication ability and interpersonal skills.

? Ability to manage multi-task in a good time management manner.

? Be able to work efficiently under pressure and within short time constraints.

? Be self-motivated and be able to work independently to achieve results.

? High degree of accuracy and attention to details are required.

? The ability to maintain confidentiality is required.

? Proficient English oral and writing skills.

? Common HR sense is required

       FESCO，中国人力资源行业创始者，中国500强企业。为全球在华万余客户提供全方位人力资源解决方案,包括人事福利外包、招聘测评、外籍人服务、专业外包、专业咨询等。
    北京外企服务集团有限责任公司（FESCO）成立于1979年，是我国人力资源服务行业具有开创意义的***家企业。经过近40年发展，外企集团已经发展成为一个以人力资源外包服务为主，涉及旅游会展、文化传媒、房地产物业等相关领域的企业集团。