东莞招聘

Manages and collects on an assigned AR portfolio across multiple business segments. Researches and reconciles customer accounts, using multiple systems and tools. Ensures timely payment of HPE receivables and resolution of customer issues preventing payment, and when necessary, negotiates and implements payment solutions within HPE’s policies and procedures. Develops and maintains strong working relationships with partners and customers in order to deliver the best total customer experience. Minimize HPE’s bad debt through early identification of "at risk" receivables. Understands and manages system strategies to maximize collection aging goals and Days Sales Outstanding (DSO). A thorough training and mentorship program will be delivered

Operational Execution
? Execute daily collections strategies by effectively using collection tool
? Complete routine collection calls to determine payment status of accounts
? Establish a sound business relationship with assigned customers
? Set follow up calls and send dunning letters,e-mails,faxes (as needed)
? Prioritize work load to meet performance objectives
? Manage workload with minimal supervision
? Manage a demanding assigned portfolio effectively
? Understand customer infrastructure, processes, and identify appropriate contacts in order to successfully address internal customer issues impacting payment performance
? Identify at- risk customers to Manager and Credit
? Perform in position with understanding of company department polices, procedures, and compliance rules (BU guidelines, AFM, SOX)
? Provide exceptional customer service
? Escalate engage issues to appropriate internal ownership level (Sales, Credit, Operations and Management) within agreed business turn-around-times
? Identify & document customer disputes timely
? Communicate customer issues effectively via defined processes to internal partners (i.e., Order Management, Tax, AR, Finance and Sales organization)
? Identify root causes of delinquency and recommend or implement a workable solution
? Identify bad debt or disputed receivables to be written off during the month and prepare the business case to be presented to your Manager and DRA (Default and Recovery Analyst) for further processing
? Process refunds to customers per policy.
? Minimize rework and improve payment cycle times

Qualifications:
Education and experience:
Undergraduate Bachelor's degree
Skills:
Fluent Japanese with excellent written skills
Fluent English – this is our company language
Excellent oral and written communication
Negotiation
Prioritization
Organization
Problem solving and reconciliation
High customer service oriented
Adaptability:
Strong initiative
Advocate of change
Team player
Knowledge sharing
Ability to work with deadlines
Knowledge:
Interest in the economical business sector
Structured thinker and analytical skills
Comfortable working with numbers
Solutions oriented
System Knowledge:
Excel, Word, PowerPoint

Our company is looking for great employees. If you feel you are the right candidate HPE is looking for in this position please tell us why in your cover letter. We are looking forward in meeting you!

At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.