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(CPS-ANA-SH)CS Coordinator客服专员

Bureau Veritas 必维申美商品检测(上海)有限公司

  • 公司规模:1000-5000人
  • 公司性质:合资
  • 公司行业:检测,认证

职位信息

  • 发布日期:2018-02-06
  • 工作地点:上海-闵行区
  • 工作经验:2年经验
  • 学历要求:大专
  • 语言要求:普通话熟练 英语良好
  • 职位月薪:4.5-6千/月
  • 职位类别:客服专员/助理  

职位描述

Responsibilities:
? Client focused, good relationship with clients and be reliable to clients.
? Quick query answer to clients, Including retailers, vendors and factories. Both for non-technical and common technical questions.
? Sample in problem follow up, cooperate with sample in team to identify sample per request form if with problem, and reach submitter to clarify.
? Quotation follow up, understand the need of client, and ensure quotation be sent out in time and follow up query answer
? Testing follow up, work with operation team to confirm basic sample information/document or additional sample sending with submitter. If PAID clarification is concerned, should check with global Program Manager.
? Testing request form check, to make sure follow PAID or general requirement. If not, follow up with submitter to update.
? Daily discipline insurance with timely response both internally and externally or escalation to N+1. (日清日毕).
? Cooperate with operation team to give exact due date of testing to clients, to ensure catch up client’s schedule.
? Cooperate with operation team to give client professional advice on testing explanation or improvement
? Cooperate with Invoice team to make sure exact invoice sending/delivery or posting to website.
? Update custom information document or record
? Familiar with PAID of each program and take charge of distributing the update of program to related operation team if any.
? Summary prepare per client requirement.
? Cooperate with operation team to arrange sample return per request or PAID.
? Other job assigned by N+1.
? Awareness of HSE policy.
? Comply at all times with all applicable legal requirements, BV Group HSE Policies and procedures, client’s HSE procedures and practices.
? Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/supervisor.
? Report immediately any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.
? Report immediately any HSE incident and cooperate in investigation.
Requirements:
? Good Communication skill, negotiation skill appreciated.
? Strong accountability.
? Result driven.
? Must have positive thinking and action.
? Smart and reliable, and do well in setting up good relationship with clients.
? Patient and willing work under big pressure.
? Self-motivated, diligence, loyalty to work and team work spirit.
? Good English both oral and writing with professional manner.
? Open mind, easy and initiative to learn.
? Profession level at MSOffice - Word, excel and lotus Notes /BVLAB using.

职能类别: 客服专员/助理

关键字: 客服 协调

公司介绍

必维国际检验集团成立于1828年,是测试、检验和认证服务的全球领导者。必维通过提供全球领先的服务来帮助客户应对在质量、健康、安全、环保和社会责任方面不断增加的挑战。
2014 年营业额: 41.7亿欧元 66,500 名员工, 14000 个办公室和实验室, 遍布140 个国家, 400000 客户八大业务均居全球领先地位,获得900 多个专业资质和国家认可资质, 必维国际检验集团是泛欧证券交易所(巴黎)的一家上市公司(股票代码:BVI)
Created in 1828, Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.

联系方式

  • Email:Tina.yu@cn.bureauveritas.com
  • 公司地址:上海市闵行区光华路&光中路,松江区莘砖公路 (邮编:201108)