东莞招聘

职位描述：
Role and Responsibilities:
- With a deep understanding and application of Capillary Analytics tools, the Account Manager, will contribute to our rapid growth by managing client relationships, and providing “high touch” client Success. We need someone who is proud of what they do, and has a sense of ownership that they take with them throughout the development and management in the client lifecycle. As the primary point of contact for clients, and the liaison between Capillary clients and internal groups, the Account Managers, Customer Success will provide exemplary client service and solution delivery, while simultaneously driving client delivery, and identifying new business development opportunities.
- We are looking for an Account Manager, Customer Success who has an appreciation of the complementary power of psychology to drive consumer behavior. You are a team player, who knows your success is directly correlated to the relationships you cultivate with your team members, and embrace their achievements as you do your own. You have an entrepreneurial spirit that thrives on the prospect of making an impact. You value hard work, thoughtful analysis, and flawless execution. If this sounds like you, let us know. The position acts as a strategic service and partner to all business functions at Capillary, including Technology, Analytics, Delivery and Operations. The Manager of Customer Success collaborates closely with the Management Team.
- Establishes productive, professional relationships with key personnel in assigned customer accounts
- Coordinates the involvement of company personnel, including support, service and management resources, in order to meet account performance objectives and customer expectations
- Meets assigned targets for strategic objectives in assigned accounts
- Proactively assesses, clarifies and validates customer needs on an ongoing basis
- Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
- Meets assigned expectations for profitability
- Achieves strategic customer objectives defined by company management
- Maintains high customer satisfaction ratings that meet company standards
- Manage projects to make sure we deliver within committed timeline, with high quality
- Have regular meetings with client (call or on-site) to explore client new requirements, update project status, and follow up with next steps
- Mentor account executive and junior team members

Desired Skills and Experience:
- Minimum 4 years of experience in an Customer Service role with hands on experience in technology, analytical with a strong preference for retail experience
- Excellent written and verbal communication skills (both Chinese and English)
- Good in people management, CRM and Analytics.
- Results-driven, focused, and analytical.
- Outstanding follow-up, organization, and time management skills
- Resourceful and energetic executor capable of taking on a task and driving it to completion
- Ability to multi-task and meet deadlines while paying attention to details
- Positive thinking and hardworking
- Accountability and ownership

FA Talent 是外企德科FESCO Adecco旗下专注于人才选用与育留的专业品牌，致力于为企业提供高级人才甄选、招聘流程外包、人才发展与培训、海外人才服务以及校园服务等全方位人力资源解决方案，服务枢纽遍及上海、北京、广州、成都与苏州等各大城市。

北京外企德科人力资源服务上海有限公司（FESCO Adecco）是一家中外合资人力资源服务企业，由中国500强企业之一的北京外企人力资源服务有限公司（简称FESCO）与世界500强之一的人力资源服务集团Adecco（德科集团）合资成立。
外企德科为客户提供全方位的业务流程外包（BPO）、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。
合资后的FESCO Adecco整合了双方的客户资源，依托全球化的资源和服务平台，融合本土网络优势，业务范围扩大至全国。目前，FESCO Adecco 的全国服务人数超过60万名，服务客户近10,000家。