东莞招聘

职位描述：
Job Description:

1. Response to customers' queries and concerns with professional communication skill from HP customer assistants.
2. To achieve industry leading customer satisfaction and loyalty through delivery of high level technical support to HP enterprise customers.
3. Take total ownership of customer issues, understand their environment and the issues impact. Guide customers to go through necessary trouble shooting processes and efficiently solve customers' hardware or Software issues.
4. Prepare report and documentation in English to customer about root cause analysis and suggestion.
5. Engage with HP's local and worldwide resources to assist in issue resolution.
6. Learn enterprise server, storage, network product and total solutions and technologies by reading the manuals and online help or by taking formal/informal training courses.
7. Perform routine tasks, such as weekly review and attending team meetings.
8. Facilitate the success of other parts of HP through collaborative problem solving, knowledge sharing and proactive activities.


Qualifications:

1. BS in Computer Science or equivalent.
2. Speak Cantonese without accent.
3. Fluent communication in both written and oral English. Preferable with TOEIC B+ or CET-6 or equivalence English testing result.
4. Commit to comply with the company process and discipline.
5. Having strong mind-set of customer first.
6. Experienced in one or multiple of the IT area, like Windows, Linux, VMware, UNIX, network administration etc.
7. Customer POST-SALES technical support experience is preferable.
8. Responsible, flexible and enthusiastic
9. Strong analytical skill and effective problem solving ability.
10. Strong interpersonal and teamwork skills
11. Willing to work under pressure and in extra time
12. Quick learner, with ability to understand complex systems thoroughly and to change them efficiently
13. Motivated to share experience and help / guide others
14. Certification of IT industry is preferable, like CCNA, MCSE, VCP, etc.

At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.