陆运客服代表（Customer Services Representative）
全球国际货运代理（中国）有限公司深圳分公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2017-11-22
- 工作地点：深圳
- 工作经验：1年经验
- 学历要求：大专
- 语言要求：英语良好
- 职位月薪：3-5千/月
- 职位类别：船务/空运陆运操作 物流专员/助理
职位描述
职位描述：
1、优先考虑和委托内部员工的客户服务工作任务，重点是客户需求和绩效目标。
2、及时处理和响应内外部客户的要求。
3、与其他部门有效沟通，监督运输问题，并按升级程序升级问题
4、必要时跟踪和跟踪出货，即关键订单，延迟订单等，并在内部和客户沟通进度
5、接收和采取行动特殊要求或客户的指示并生产。
6、及时跟进所有付款问题。
7、根据公司政策，客户的SOP，ISO程序和上级的日常工作指导，内部和外部客户提供完整的服务要求。
8、执行由管理层分配的任何特殊职责/项目
任职要求：
1、能够在客户驱动的期限环境中有效地工作
2、流利的口语和书面的英语，普通话和广东话
3、愿意在需要时加班
4、Word和Excel中的计算机知识
经验和资格
1、大专及以上学历
2、在转运公司至少有2年的相似经验
Job description
1、Prioritize and delegate work tasks for customer service in-house staff with focus on customer needs and performance targets.
2、Process and response to request from internal and external customer in a timely manner.
3、Communicate effectively with other departments to monitor transportation issues and escalate problems as per the escalation procedure
4、Track and trace shipments where necessary, I.e. critical orders, delayed orders etc. and communicate progress internally and to customer
5、Receive and action special requirements or instructions from the Customer and produce.
6、Timely follow up all payment issues.
7、Complete Service request from internal and external customer in accordance with company policy, customer’s SOP, ISO procedure and superior’s instruction in daily job.
8、Perform any special duties/projects as assigned by the management
Skills Required
1、Ability to work effectively in a customer driven deadline environment
2、Fluent of spoken and written English, Mandarin and Cantonese
3、Willing to work overtime when required
4、Computer literate in Word and Excel
Experience and Qualifications
1、Junior College diploma or equivalent
2、At least 2 years’ experience in similar position at forwarding company
1、优先考虑和委托内部员工的客户服务工作任务，重点是客户需求和绩效目标。
2、及时处理和响应内外部客户的要求。
3、与其他部门有效沟通，监督运输问题，并按升级程序升级问题
4、必要时跟踪和跟踪出货，即关键订单，延迟订单等，并在内部和客户沟通进度
5、接收和采取行动特殊要求或客户的指示并生产。
6、及时跟进所有付款问题。
7、根据公司政策，客户的SOP，ISO程序和上级的日常工作指导，内部和外部客户提供完整的服务要求。
8、执行由管理层分配的任何特殊职责/项目
任职要求：
1、能够在客户驱动的期限环境中有效地工作
2、流利的口语和书面的英语，普通话和广东话
3、愿意在需要时加班
4、Word和Excel中的计算机知识
经验和资格
1、大专及以上学历
2、在转运公司至少有2年的相似经验
Job description
1、Prioritize and delegate work tasks for customer service in-house staff with focus on customer needs and performance targets.
2、Process and response to request from internal and external customer in a timely manner.
3、Communicate effectively with other departments to monitor transportation issues and escalate problems as per the escalation procedure
4、Track and trace shipments where necessary, I.e. critical orders, delayed orders etc. and communicate progress internally and to customer
5、Receive and action special requirements or instructions from the Customer and produce.
6、Timely follow up all payment issues.
7、Complete Service request from internal and external customer in accordance with company policy, customer’s SOP, ISO procedure and superior’s instruction in daily job.
8、Perform any special duties/projects as assigned by the management
Skills Required
1、Ability to work effectively in a customer driven deadline environment
2、Fluent of spoken and written English, Mandarin and Cantonese
3、Willing to work overtime when required
4、Computer literate in Word and Excel
Experience and Qualifications
1、Junior College diploma or equivalent
2、At least 2 years’ experience in similar position at forwarding company
职能类别： 船务/空运陆运操作 物流专员/助理
关键字： 货代 操作 客服 陆运
公司介绍
在全球国际货运，你将作为全球物流服务网络中连接世界的一员。我们的网络让你塑造你的事业, 鼓励你做出贡献和真正地发挥个人特长。全球国际货运在全球有员工逾76,000名，我们拥有多元化的团队和欢迎不同背景、不同想法和不同技能的人才加入我们。与我们成为一个团队，共同前进。
如欲查询更多全球国际货运的资料，请浏览：www.dbschenker.com/cn
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues world-wide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
To know more about us, please visit http://www.dbschenker.com/cn
如欲查询更多全球国际货运的资料，请浏览：www.dbschenker.com/cn
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues world-wide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
To know more about us, please visit http://www.dbschenker.com/cn
联系方式
- 公司地址：地址：span一横路(西)普洛斯东莞麻涌汽车物流园