东莞招聘

职位描述：

Role Description :

The OR&H Representative is responsible for completing defined tasks per a documented work process in support of the order fulfillment process.

The team members will partner with Customer Service roles and other request initiator to ensuring quality entry and management of customer and TS&D sample and return.

The role provides integral information to others in the organization as required to provide the desired service level to our customers.

Job Expectation：

Process accurately all indicated activities as per policy and procedures

Adherence to all Compliances and Controls on work processes (e.g. ISO, SOX, etc.)

Adhere to timelines set for each activity

Adhere to all internal and external service level agreements

Communicate efficiently and effectively with all stake holders on activities/tasks performed

Develop and maintain a strong working relationship with relevant business and functional groups through excellent communication skills

Act as team backups to other team members

Attend all team meetings

Attend all compulsory trainings required for work process and self-development

Adhere to all Operations and Human resources policies and procedures

Be flexible on time requirements to cover customer, work process and organization demands

Follow work processes

Client focus

Receive sample through email/web from

Verify sample requirement.

Do necessary pre check of the sample request.

Request sample through CWC/Enorica, SGS, etc third party sample provider or enter sample order into system

Follow up until correct shipment and document dispatched for sample order

Follow up on exception cases during sample shipment and raise QN if necessary.

Check the request in hand for type of return (Physical, Virtual, or Diversion) and if all necessary information is provided

Enter SAP transactions for the return

Analyze and resolve the discrepancies while making entries in SAP.

Resolve blocks if necessary.

Complete good issue or follow up with plant for goods issue.

Exception handling

Minimum Bachelor’s degree

0-3 years of relevant work

Proficient in data entry, Internet navigation skills

System experience in SAP, Excel, Access Database,eCoa, Documentum experience

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