Salesforce Administrator
米其林（中国）投资有限公司
- 公司性质：外资(欧美)
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2017-11-17
- 工作地点：上海-长宁区
- 工作经验：无工作经验
- 学历要求：专业培训
- 职位月薪：25-32万/年
- 职位类别：市场/营销/拓展专员
职位描述
职位描述：
Salesforce Administrator
The Salesforce Administrator will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. This person will serve as the "go to" for Business Admins, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Additionally, the Administrator will perform basic updates, such as add/delete users, and adding basic custom fields.
RESPONSIBILITIES:
Create and Manage Changes to the System
? Proactively seek out and identify needed system changes.
? Proactively gather feedback from users.
? Manage system changes without interruption to the user.
? Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
? Gather requirements from end users. ? Modify the system to increase benefits and usability.
? Manage all processes that impact / relate to Salesforce.com.
? Manage new releases of SFDC and efficiently roll out new features
. ? Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
? Create custom objects when necessary.
? Handle on-going customization/ alteration of Salesforce.com.
? Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.
? Create new reporting capabilities and respond to ad hoc reporting requests as needed.
? Provide support functions as needed.
? Provide sales and financial data to company executives. Maintain System, Security and Integrity –
? Map salesforce.com hierarchy and territories in response to personnel changes.
? Grant/ remove and maintain user licenses.
? Maintain security including sharing rules and security levels.
? Design, Create and maintain user roles, profiles and hierarchies.
User Assistance, Training, Adoption and Satisfaction –
? Create and administer training to existing or new users/groups.
? Provide one to one training to Business ADMINS on an on-going basis.
? Expand use of Salesforce.com – attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system.
. ? Be the company SME on Salesforce.com
. ? Process Creation, Documentation and Maintenance –
? Document company processes and workflows.
? Develop process documentation and field maps.
? Create new processes and associated reporting. Data Quality, Migration and Maintenance
? Data Maintenance as appropriate.
ESSENTIAL REQUIREMENTS:
A system administrator needs a solid understanding of the organization’s business. They must have solid salesforce.com skills and ideally, understand the general concepts of Customer Relationship Management (CRM). Most importantly they should be proactive, organized and logical. Maintain and Support Salesforce and Innovate as required.
. QUALIFICATIONS: ?
3 to 5 years of Salesforce administration experience
? In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities
? Previous re-engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions
? Salesforce.com Administrator certification is required
? Detail oriented and self-starter with strong written and interpersonal skills
? Ability to work independently, as well as part of a team
? Great communication skills with enthusiastic personality
Salesforce Administrator
The Salesforce Administrator will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. This person will serve as the "go to" for Business Admins, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Additionally, the Administrator will perform basic updates, such as add/delete users, and adding basic custom fields.
RESPONSIBILITIES:
Create and Manage Changes to the System
? Proactively seek out and identify needed system changes.
? Proactively gather feedback from users.
? Manage system changes without interruption to the user.
? Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
? Gather requirements from end users. ? Modify the system to increase benefits and usability.
? Manage all processes that impact / relate to Salesforce.com.
? Manage new releases of SFDC and efficiently roll out new features
. ? Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
? Create custom objects when necessary.
? Handle on-going customization/ alteration of Salesforce.com.
? Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.
? Create new reporting capabilities and respond to ad hoc reporting requests as needed.
? Provide support functions as needed.
? Provide sales and financial data to company executives. Maintain System, Security and Integrity –
? Map salesforce.com hierarchy and territories in response to personnel changes.
? Grant/ remove and maintain user licenses.
? Maintain security including sharing rules and security levels.
? Design, Create and maintain user roles, profiles and hierarchies.
User Assistance, Training, Adoption and Satisfaction –
? Create and administer training to existing or new users/groups.
? Provide one to one training to Business ADMINS on an on-going basis.
? Expand use of Salesforce.com – attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system.
. ? Be the company SME on Salesforce.com
. ? Process Creation, Documentation and Maintenance –
? Document company processes and workflows.
? Develop process documentation and field maps.
? Create new processes and associated reporting. Data Quality, Migration and Maintenance
? Data Maintenance as appropriate.
ESSENTIAL REQUIREMENTS:
A system administrator needs a solid understanding of the organization’s business. They must have solid salesforce.com skills and ideally, understand the general concepts of Customer Relationship Management (CRM). Most importantly they should be proactive, organized and logical. Maintain and Support Salesforce and Innovate as required.
. QUALIFICATIONS: ?
3 to 5 years of Salesforce administration experience
? In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities
? Previous re-engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions
? Salesforce.com Administrator certification is required
? Detail oriented and self-starter with strong written and interpersonal skills
? Ability to work independently, as well as part of a team
? Great communication skills with enthusiastic personality
职能类别： 市场/营销/拓展专员
公司介绍
米其林集团是世界500强企业之一，全球轮胎业科技和创新的领导者。在全球五大洲设有68间生产工厂，所生产的轮胎行销全球170多个国家，全球雇员人数约114, 000人。自1988年进入中国，业务快速增长，米其林已分别在沈阳和上海成立2家独资企业，1家合资企业，一个研发中心和位于上海的总部，以及一个设于香港的代表处。在台湾，米其林集团设有台湾米其林轮胎股份有限公司。米其林中国区现有的员工总数6,300名。