(ID63682)Customer service represent(韩语 日语) (职位编号:63682)
上海任仕达人才服务有限公司
- 公司性质:合资(欧美)
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2017-11-07
- 工作地点:上海
- 工作经验:无工作经验
- 学历要求:本科
- 职位月薪:7-9千/月
- 职位类别:客服专员/助理
职位描述
职位描述:
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Primary Responsibilities
· Adhere to all Compliances and Controls on work processes (e.g. ISO, SOX, etc.)
· Adhere to all internal and external service level agreements
· Process order management activities as per standard work process, including order entry, etc.
· Communicate efficiently and effectively with all stakeholders on activities and tasks performed.
· Work closely with Customer Facing Team to optimize work procedure so as to improve SOP and customer experience
· Have good team spirit to ensure the whole team work together to achieve customer’s satisfactory
Key Competency:
Core Competencies:
· Generating Customer Value
· Collaborating for Superior Results
· Delivering Innovative Solutions
· Leading Courageously
Functional Competencies:
· Order management process excellence
· Efficient use of SAP functionalities
Indicative Activity
? Receive requests via functional mailbox
? Follow standard work procedure to perofrm order management related activities in SAP, such as sale order entry, sample order entry, etc.
? Communicate with internal functions via email (as the major way) or phone at daily basis
? Optimize work process within team and improve working efficiency
? Act as back ups to other team members
?
Primary Responsibilities
· Adhere to all Compliances and Controls on work processes (e.g. ISO, SOX, etc.)
· Adhere to all internal and external service level agreements
· Process order management activities as per standard work process, including order entry, etc.
· Communicate efficiently and effectively with all stakeholders on activities and tasks performed.
· Work closely with Customer Facing Team to optimize work procedure so as to improve SOP and customer experience
· Have good team spirit to ensure the whole team work together to achieve customer’s satisfactory
Key Competency:
Core Competencies:
· Generating Customer Value
· Collaborating for Superior Results
· Delivering Innovative Solutions
· Leading Courageously
Functional Competencies:
· Order management process excellence
· Efficient use of SAP functionalities
Indicative Activity
? Receive requests via functional mailbox
? Follow standard work procedure to perofrm order management related activities in SAP, such as sale order entry, sample order entry, etc.
? Communicate with internal functions via email (as the major way) or phone at daily basis
? Optimize work process within team and improve working efficiency
? Act as back ups to other team members
职能类别: 客服专员/助理
公司介绍
上海任仕达人才服务有限公司诚聘
联系方式
- Email:recruitmentsh@cn.randstad.com