东莞招聘

职位描述：
Responsibilities:

? Be the contact person to communicate with key client(s) on a daily basis.
? Monitor the whole customer service process and ensure sales order, shipping request, service arrangement and invoices are produced on a timely basis.
? Check data correction for each CS including SO, invoice, delivery form, report and make sure all action taken by CS in all system properly.
? Monitor the invoicing & payment collection to avoid overdue payment issues through the team.
? Maintain appropriate service levels to ensure the on time delivery for services to the agreed Service Level Agreements with all the clients you associate with.
? Resolve and or escalate any internal issues/challenges as they arise and before they impact our relationship and service to the client.
? Monitor each account and drive KPI performance within the team, by issuing Monthly, Quarterly, Yearly KPI to the Customer Service Manager and monitor performance against KPI to support team to show customer satisfaction situation.
? Attend weekly meeting with CS to understand client request.
? Keep records on all customer complains. Summarize and analyze the issues, communicate internally and externally as required with support files and solution.
? Be responsible and measured on kinds of system ongoing implementation and become a Subject Matter Expert (SME) of system, and be expected to implement and train CS members when upgrading system are introduced.
? Other job assigned by Customer Service Manager.


Requirements:
? Bachelor Degree in Economics, trade and/or Management
? Above 3 years’ team management experience, emphasis in customer service, supply chain field and sales, MNC is preferred
? Knowledge of import/export procedures, ERP experience will be an advantage
? Good teamwork and communication skills, can work in pressure.
? Analytical & problem solving skills, to find & highlight potential risks and seek the solutions together with related sources.
? Fluent on verbal and written English, as well as good at hands-on knowledge of computer software (Word, Excel, PowerPoint….), etc.
? Ability to manage the interpersonal relationship, especially with clients and cross-function team
? Detail-oriented, widely open with extroversion preferred

RTC has more than 900 talented and dedicated people in nine countries, all focused on retail: the ultimate point of consumer contact. We're always looking for the best and brightest to help us design, build, install and manage retail activation programs that bring clarity to consumers and confidence to our clients. With locations in America, Latin America, Europe and Asia, we have helped our clients activate their retail presence in more than 100 countries. RTC Asia has offices in Shanghai, Dongguan and Hong Kong, focused on delivering an exacting service to our Clients.
RTC 是一家成立于1950年的美国独资企业，公司总部位于美国芝加哥。RTC致力于为全球知名零售客户提供高品质的店内陈列道具解决方案，我们的服务链涵盖产品设计、工艺改善、生产优化、库存管理、物流运输以及现场安装指导等。为了更好地服务我们的客户，RTC已在全球13个国家成立了28个分支机构，我们的服务已覆盖了全球100多个国家。随着RTC 亚洲过往10 余年的发展，我们已在上海、北京、东莞、常熟、中国香港、新加坡和印度组建了多家公司和生产基地，并持续专注于为我们的全球客户提供卓越的服务。