(ID64772)Customer Success Manager (职位编号：64772)
上海任仕达人才服务有限公司
- 公司性质：合资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2017-11-07
- 工作地点：深圳
- 工作经验：3-4年经验
- 学历要求：本科
- 职位月薪：2-3万/月
- 职位类别：客服经理 客户关系经理/主管
职位描述
职位描述：
Position title: Customer Success Manager
Reports to: Operations Director
Job Description:
Design, implement and report upon projects to drive learning and revenue growth within Key Accounts
Provide academic and project support to Sales teams during tenders and negotiations
Drive implementation of large scale projects with the aim of long-term client success and revenue growth
Identify actions for continuous improvement of clients' learning results
Act as the service leader for Key Accounts ensuring client satisfaction
Regularly monitor learning KPIs and account plans to ensure timely renewals and satisfied customers
Foresee and react to problems rapidly with creative solutions
Contribute to best practice for all CS teams (academic, operations, sales, technical) to ensure successful design and delivery of language training
Qualifications:
Exeperience in B2B corperate solution sales or after-sales.
Is a credible speaking partner for Sales and Country Managers, as well as senior client stakeholders
Service orientated and client focused
Has a passion for the client unlocking the value of our products and services
Sound decision making skills
Strong business acumen and commercial instinct
Proactive with a team spirit, who thrives under high pressure
Excellent communication and interpersonal skills
Ideally Bi-Lingual: English and Native in local language
Position title: Customer Success Manager
Reports to: Operations Director
Job Description:
Design, implement and report upon projects to drive learning and revenue growth within Key Accounts
Provide academic and project support to Sales teams during tenders and negotiations
Drive implementation of large scale projects with the aim of long-term client success and revenue growth
Identify actions for continuous improvement of clients' learning results
Act as the service leader for Key Accounts ensuring client satisfaction
Regularly monitor learning KPIs and account plans to ensure timely renewals and satisfied customers
Foresee and react to problems rapidly with creative solutions
Contribute to best practice for all CS teams (academic, operations, sales, technical) to ensure successful design and delivery of language training
Qualifications:
Exeperience in B2B corperate solution sales or after-sales.
Is a credible speaking partner for Sales and Country Managers, as well as senior client stakeholders
Service orientated and client focused
Has a passion for the client unlocking the value of our products and services
Sound decision making skills
Strong business acumen and commercial instinct
Proactive with a team spirit, who thrives under high pressure
Excellent communication and interpersonal skills
Ideally Bi-Lingual: English and Native in local language
职能类别： 客服经理 客户关系经理/主管
关键字： 客户服务 售后服务 企业解决方案 销售 CRM 客户关系管理
公司介绍
上海任仕达人才服务有限公司诚聘
联系方式
- Email：recruitmentsh@cn.randstad.com