东莞招聘

职位描述：
Overview
Shanghai R&D center is a growing organization looking for talented and experienced engineers for leading ITSMA product developments and support. Core CPE team is responsible for handling all and any requests emanating from customers and support before they reach our R&D SCRUM resources.

UNLIKE working in any other outsourcing teams/companies, this unique customer facing engineering position will have great exposure, ownership, and opportunities to work with, influence, and even lead worldwide teams to develop high-standard, high-performance enterprise software products.

Job description
The Core CPE Engineer will play both a technologist and Case/Customer management role in a strategic and leading cross organization software engineering group.

The candidate will be responsible for handling incoming request from L3 support, customer success team, Product Management, other R&D organization... Raising the standard of acceptance from Support cases to ensure any R&D related work can be properly consumed by SCRUM backlog, act as Case and customer owner when engaged in escalation and handle communication with stakeholders to ensure R&D teams can focus on solving the technical issues.

The candidate will work closely with SCRUM masters, Product owners and engineers, Product Managers, Escalation managers and of course customers!

Responsibility
? Development of test assets and workarounds needed for case investigation: scripts, monitors, database population tools, analysis utilities and more…
? Conduct regression tests to validate solution or workarounds
? Diagnose complicated issues and come up with recommendation for solution
? Participate in calls with support and customers to investigate and communicate on current fix plans and technical issues
? Manage dynamic backlog and help prioritize work for SCRUM teams working with PM
? Qualify Enhancement Requests and help prioritize with Product Management
? Act as single point of contact for customer/support and collaborate with different SCRUM teams to find the adequate resources

Qualifications

Mandatory Skills
? At least 1-year-experience in programming, performance testing or tuning, automation testing
? Very good command of English. Skill in both oral and written
? Excellent communication skills and ability to handle conflictual situation with customers.
? Strong self-starter who is highly interested in business domain knowledge as well as a wide range of technologies
? Strong analytical, debugging and troubleshooting skills
? Good understanding of modern web application architecture and Cloud architecture
? At least Experience with customer facing role or activities

Desired Skills
? Solid knowledge of C/C++ or Java programming
? Depth knowledge and understanding of OS internals and Computer Architecture
? knowledge and understanding of VDC chain and IT Operation Management domain
? Knowledge/experience of Discovery tools and ITIL nomenclature
? Knowledge/experience of Micro Focus UCMDB or Universal Discovery products

At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.