Key Account Supervisor(Textile) 大客户主管
AsiaInspection
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：检测，认证
职位信息
- 发布日期：2017-10-16
- 工作地点：深圳
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：本科
- 语言要求：英语 熟练
- 职位月薪：5.5-7.5千/月
- 职位类别：客服主管 商务主管/专员
职位描述
职位描述：
Do you have a fundamental understanding of quality control in Textile, with a clear idea of how various elements of quality control projects and processes work together? Can you be equally efficient in the field and at the office? Do you have the right balance of assertiveness and diplomacy to defuse conflicts and turn problems into valuable learning opportunities? Do you know the difference between good customer service and GREAT customer service?
If your answer is “yes” – we invite you to join our team as a Key Account Supervisor!
The Company:
We’re a global provider of quality control and compliance services that helps brands and retailers manage their supply chains. Every year, we deliver some 215,000 inspections, audits, and lab tests. AI's Operations team is a place where you can grow your technical and management skills – while helping us bring trust to global trade.
Reporting to the Key Account Operations Manager, you will help us do everything to make sure that our key customers are consistently satisfied with our service quality.
The Job Description:
You will be expected to:
- Ensure only the best service quality for our key clients, combining your technical expertise with excellent customer care, and allocating dedicated inspector resources
- Develop and maintain SOPs and training materials for key clients
- Monitor and audit inspectors’ performance and work in the field
- Conduct first inspections for key clients and weekly inspections for sensitive/high-risk cases
- Validate inspections reports for key clients and high-risk cases
- Create training materials for dedicated inspectors, and hold regular training for our front-line inspectors and back office staff
- Communicate frequently with our key clients and their suppliers, and take quick corrective action whenever issues arise
The Candidate:
It could be you, if you have:
- Bachelor’s degree in Engineering, Textile, or a similar major
- At least 1 year experience in quality control
- Excellent spoken and written Chinese and English
It also helps if you are:
- A good negotiator
- Great at mitigating conflict and solving problems
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Do you have a fundamental understanding of quality control in Textile, with a clear idea of how various elements of quality control projects and processes work together? Can you be equally efficient in the field and at the office? Do you have the right balance of assertiveness and diplomacy to defuse conflicts and turn problems into valuable learning opportunities? Do you know the difference between good customer service and GREAT customer service?
If your answer is “yes” – we invite you to join our team as a Key Account Supervisor!
The Company:
We’re a global provider of quality control and compliance services that helps brands and retailers manage their supply chains. Every year, we deliver some 215,000 inspections, audits, and lab tests. AI's Operations team is a place where you can grow your technical and management skills – while helping us bring trust to global trade.
Reporting to the Key Account Operations Manager, you will help us do everything to make sure that our key customers are consistently satisfied with our service quality.
The Job Description:
You will be expected to:
- Ensure only the best service quality for our key clients, combining your technical expertise with excellent customer care, and allocating dedicated inspector resources
- Develop and maintain SOPs and training materials for key clients
- Monitor and audit inspectors’ performance and work in the field
- Conduct first inspections for key clients and weekly inspections for sensitive/high-risk cases
- Validate inspections reports for key clients and high-risk cases
- Create training materials for dedicated inspectors, and hold regular training for our front-line inspectors and back office staff
- Communicate frequently with our key clients and their suppliers, and take quick corrective action whenever issues arise
The Candidate:
It could be you, if you have:
- Bachelor’s degree in Engineering, Textile, or a similar major
- At least 1 year experience in quality control
- Excellent spoken and written Chinese and English
It also helps if you are:
- A good negotiator
- Great at mitigating conflict and solving problems
职能类别： 客服主管 商务主管/专员
关键字： Key account softline quality control
公司介绍
About us
Taking Quality Control Online
QIMA (formerly AsiaInspection) is a global leading quality control and compliance service provider that partners with brands, retailers and importers around the world to secure, manage and optimize their global supply chain.
QIMA performs Supplier Audit Programs, Product Inspections and Lab Testing. Clients from over 120 countries worldwide benefit from web-based mobile friendly account management, fast scheduling and highly competitive all-inclusive pricing.
Your Eyes in the Supply Chain!
Founded in Hong Kong under the name AsiaInspection, QIMA has 20 offices, over 2,700 employees from 60 nationalities and operates in over 85 countries. Need to contact us? Find an office next to you here.
In 2018, we have changed our name from AsiaInspection to QIMA, to better reflect our global coverage and the tech-enabled services we provide.
The company has invested heavily from the start in developing an industry-leading IT service infrastructure. This investment makes it easy for our clients to quickly and easily manage scheduling, access reports and gather supply chain intelligence online, via the web or QIMA Mobile Application.
It's a process designed for all supply chain professionals involved in sourcing, product quality and safety, supplier management and compliance. Within 48 hours of booking, an inspector or auditor is on the factory premises, compiling a detailed report available online, the same day as the inspection.
With over 2,000 inspectors and auditors classified by product range and account managers speaking over 20 languages, QIMA is Your Eyes in the Supply Chain!?
Commitment to Quality
All auditors and inspectors are trained a minimum of 100 hours per year and managed by quality control and auditing specialists to ensure compliance with international standards ISO9000 and SA8000.
QIMA is a member of the International Federation of Inspection Agencies, is ISO 9001:2008 certified, CNAS accredited, and AQSIQ licensed – you can learn more about our accreditations here.
Our Corporate Values
QIMA services rely greatly on the quality of our people. That is why we have carefully defined, developed and fine-tuned over the years the values that we want our staff to embody and promote. Among them are putting client first, enforcing integrity and growing our people.
关于QIMA(原名AsiaInspection)
QIMA是全球领先的产品质量控制服务供应商，与***国际品牌及零售商建立合作关系。
服务覆盖全球, QIMA以提供供应商工厂和社会责任审核、产品检验及实验室测试服务来保障国际贸易与消费者安全。
QIMA致力于不断引进***以提供***服务给我们的客户。我们拥有2,700名来自60多个不同国家的员工，他们的出色表现确保我们优秀的服务品质。如果您希望加入一个优秀的国际化团队并大展才能，就来加入我们吧！
我们的价值理念
在QIMA，全员贯彻的8条价值理念指导着我们的一切工作。“客户第一”、“诚信正直”和“从简择优”是其中3个最被AI 员工认同和贯彻的价值理念。请登陆http://www.qima.com/corporate-values阅读详细信息，并确保您在申请我们的职位之前理解和认同这些价值理念。
我们为你提供
我们是一家正在快速成长的企业，员工是我们的财富。我们将向您提供匹配你优秀工作表现的丰厚薪酬。快加入QIMA吧，您将有机会在快速发展和国际化的工作环境中成长并大展拳脚！
Taking Quality Control Online
QIMA (formerly AsiaInspection) is a global leading quality control and compliance service provider that partners with brands, retailers and importers around the world to secure, manage and optimize their global supply chain.
QIMA performs Supplier Audit Programs, Product Inspections and Lab Testing. Clients from over 120 countries worldwide benefit from web-based mobile friendly account management, fast scheduling and highly competitive all-inclusive pricing.
Your Eyes in the Supply Chain!
Founded in Hong Kong under the name AsiaInspection, QIMA has 20 offices, over 2,700 employees from 60 nationalities and operates in over 85 countries. Need to contact us? Find an office next to you here.
In 2018, we have changed our name from AsiaInspection to QIMA, to better reflect our global coverage and the tech-enabled services we provide.
The company has invested heavily from the start in developing an industry-leading IT service infrastructure. This investment makes it easy for our clients to quickly and easily manage scheduling, access reports and gather supply chain intelligence online, via the web or QIMA Mobile Application.
It's a process designed for all supply chain professionals involved in sourcing, product quality and safety, supplier management and compliance. Within 48 hours of booking, an inspector or auditor is on the factory premises, compiling a detailed report available online, the same day as the inspection.
With over 2,000 inspectors and auditors classified by product range and account managers speaking over 20 languages, QIMA is Your Eyes in the Supply Chain!?
Commitment to Quality
All auditors and inspectors are trained a minimum of 100 hours per year and managed by quality control and auditing specialists to ensure compliance with international standards ISO9000 and SA8000.
QIMA is a member of the International Federation of Inspection Agencies, is ISO 9001:2008 certified, CNAS accredited, and AQSIQ licensed – you can learn more about our accreditations here.
Our Corporate Values
QIMA services rely greatly on the quality of our people. That is why we have carefully defined, developed and fine-tuned over the years the values that we want our staff to embody and promote. Among them are putting client first, enforcing integrity and growing our people.
关于QIMA(原名AsiaInspection)
QIMA是全球领先的产品质量控制服务供应商，与***国际品牌及零售商建立合作关系。
服务覆盖全球, QIMA以提供供应商工厂和社会责任审核、产品检验及实验室测试服务来保障国际贸易与消费者安全。
QIMA致力于不断引进***以提供***服务给我们的客户。我们拥有2,700名来自60多个不同国家的员工，他们的出色表现确保我们优秀的服务品质。如果您希望加入一个优秀的国际化团队并大展才能，就来加入我们吧！
我们的价值理念
在QIMA，全员贯彻的8条价值理念指导着我们的一切工作。“客户第一”、“诚信正直”和“从简择优”是其中3个最被AI 员工认同和贯彻的价值理念。请登陆http://www.qima.com/corporate-values阅读详细信息，并确保您在申请我们的职位之前理解和认同这些价值理念。
我们为你提供
我们是一家正在快速成长的企业，员工是我们的财富。我们将向您提供匹配你优秀工作表现的丰厚薪酬。快加入QIMA吧，您将有机会在快速发展和国际化的工作环境中成长并大展拳脚！
联系方式
- Email：hr@asiainspection.com
- 公司地址：地址：span天津及其周边区域