东莞招聘

职位描述：
Key Responsibility:
Serve as a key active member of IRM’s claims management team, interacting with all team members to ensure business objectives are aligned and that the organisation is performing to operational objectives.
Manage the end-to-end claims process; continually improve the consistency and reliability of the service provided and increase operational efficiency.
Drive a highly effective operations culture and processes, to ensure completeness, accuracy and timeliness of claims processing services to meet strict regulatory and customer established service levels.
Provide business judgment on the resolution of certain claims, minimising claims costs, and managing the resolution of the larger and more complex claims (including coordinating across multiple departments within the company).
Ensure all regulatory and compliance measures are met within global guidelines and drive operational excellence and best practices.
Develop and maintain continuous improvement capability, providing the tools and techniques to identify and sustain continuous improvement in the future.
Manage claims negotiations, systems with business partners, insurers, loss adjusters and underwriters (including external parties within agreed authority limits).
Develop and maintain appropriate metrics to benchmark and track compliance, (process capability, control charts, measurement quality) for monitoring effectiveness and making sound product quality decisions.
Design, implement and document procedures for process control, process improvement, and auditing.
Perform root-cause analysis and other problem solving activities to identify effective corrective actions and service improvements.
Acts as business partner providing consultation to support strategic initiatives and drive appropriate risk management practices.
Create a culture that promotes the company’s values and standards through role modelling, accountability and ownership of decisions.
Inspire and influence internal stakeholders, experts and other resources not under direct control, helping to remove obstacles and aiming goals achievement.
Increase claims competency, knowledge and awareness associated to the claims handling process, aligning with global initiatives.
Manage service quality & KPI monitoring in association with external parties (Insurers & third party claims administrators etc. within agreed authority and in conjunction with IRM London).
Qualifications & Attributes:
10+ years insurance claims handling experience, ideally associated to high volume marine cargo.
5+ years man management experience, leading and developing claims handlers
Degree in Insurance, Finance, Legal or other closely related field.
Diploma in insurance (ACI).
Industry experience – supply chain & logistics.
Experience of operating an end-to-end claims handling process.
Experience of cross boarder collaboration, ideally within a matrix organisation.
Worked within an international company with cross-border communication experience.
Experienced gained in a large group / company environment circa 30,000 + FTEs.
Experienced with operating within a matrix organisation, servicing multiple customers / stakeholders.
Fluent in English & Mandarin.
Able to reside in Shanghai, China.

We seek to attract and retain the best people. As a group we are heavily invested in talent management succession planning, offering defined career paths. If you have a solid background within insurance marine cargo claims handling and have a good understanding of the Chinese culture, and reside in Shanghai, China, we would like to hear from you. Please submit your CV with a covering letter to Daisy.Sun@dhl.com, outlining your interest and value-add you can bring to this new position. All candidates’ applications will be thoroughly reviewed, but not all candidates will necessarily be interviewed. 举报 分享

DHL（敦豪）是全球物流行业领先品牌。凭借遍及全球220多个国家和地区的业务网络，逾380,000名员工，以安全、可靠的服务，将世界各地的个人和企业连结起来，促进了全球贸易往来。DHL隶属于德国邮政敦豪集团(Deutsche Post DHL Group)，2020年营收超过660亿欧元。

敦豪全球货运（DHL Global Forwarding，简称DGF）是敦豪旗下的货运物流板块，自1815年至今已有200多年的历史，在海陆空货运、跨境铁路及工业供应链管理等领域提供专业物流服务，为众多行业如科技、生命科学和医疗保健、新能源、汽车和零售等行业提供定制化的解决方案。我们还积极承担企业的社会责任，在绿色环保及帮助所在国弱势群体方面不断努力。以此，DHL致力于成为“服务全世界的物流公司”。

敦豪全球货运（中国）有限公司是DGF在中国的全资子公司。凭借扎实的物流操作经验，广泛的全球海陆空物流网络、专业热情的雇员、先进的物流信息技术、和灵活的价格体系等，成为我们的客户所信赖的物流合作伙伴。DHL全球货运中国的分公司和办事处遍及全国49个城市，拥有近3,000名的员工。