东莞招聘

职位描述：
工作职责
  
? As the Customer Service Consultant you will be an important part of the Customer Service Team shaping the journey to transform the customer experience into being best in class. Through your passion for the brand and product and expert product knowledge you will provide a personalised experience for customers.
身为一名顾客服务顾问，你会是顾客服务团队重要的一部分以塑造最***的顾客旅程。透过对於品牌及产品的热忱及专业的产品知识为顾客提供个人化体验。
? You will use your empathy and intuition to anticipate and understand customers’ needs, persevering with and resolving any service or product related issues, with specialist understanding of post-sales customer care.
你会使用你的同理心和直觉来预期并了解客户的需求，锲而不舍以解决任何服务或产品相关的问题，与提供专业的售後服务。
? You will be an enthusiastic advocate for the brand, product, seasonal collections and product innovations and use your knowledge to address customer needs actively contributing to increase sales.
你将是一位热心倡导品牌，商品，季节性和创新商品之品牌大使。运用丰富的知识，以满足顾客的需求并积极致力於增加销售。
? You will be an expert in dealing with customers via phone, web and email dialogue.
你会是一个通过电话，网际网络和电子邮件与顾客联系的专家。
? You will contribute towards the efficient running of the customer service department and be able to support the Customer Care activity.
你会於顾客服务部门的运作上作出贡献，并能够支援顾客服务工作。
? Ensure that the relevant administration is completed and distributed appropriately
确保完成及适当地分配任何相关的工作。
? Accurately record customer details using computer based and paper based systems where necessary
在必要时准确地於电脑及文件系统上记录客户的详细信息。
? Comply with the Company’s postal procedure
遵守公司的邮政程序。
? Ensure that the department operates in accordance with departmental and Company administration systems and procedures to minimise losses.
确保顾客服务部门遵照部门和公司的管理制度及程序运作，以减少损失。
? Carry out any additional duties as directed by the management team
进行任何管理团队所指示的额外职责。

 
Qualification
个人资格

? Excellent verbal and written skills in Mandarin language
良好的普通话口头和书面技能。
? Good verbal and written English language communication skills are also essential.
兼备良好的英语口头和书面沟通技巧。
? Ideally 1 years’ experience in Customer Service or have a fashion related degree or qualification with a natural flair for dealing with customers as well as excellent language skills.
1年以上客户服务经验或有时尚相关的学位或资格，并具有与顾客自然互动之敏锐度以及良好的语言表达能力为优先
? Strong multi-tasking and computer skills with experience in dealing with customers using Live Chat. You will have a passion for Luxury brands and will be used to dealing with luxury clientele.
优秀地於同时间处理多种任务，及良好的电脑功能使用知识并具备使用线上即时聊天之经验与顾客往来。你备有对於奢华品牌的热忱并能够胜任提供服务给尊尚顾客。
? Experience in actively contributing to increase sales through anticipating, understanding and addressing customer needs.
预先考虑，了解，及满足顾客需求进而增加销售之经验。
? Service-orientated approach; focused on achieving positive customer outcomes.
服务至上的态度，并能够致力於达成积极且正面的顾客服务成果。
? Demonstrable experience in positively responding to customer emails, telephone calls, chat requests or other contacts, identifying sales and communication opportunities.
示范积极应对顾客的电子邮件，电话，线上聊天请求或其他方面的联系并鉴别销售机会和沟通之能力。 举报 分享

万宝盛华大中华有限公司，1997年服务启航于香港和台湾。迄今服务覆盖上海、北京、广州、深圳等逾20座直营城市。我们的大股东万宝盛华全球（ManpowerGroup Inc. NYSE:***）是全球人力资源解决方案领导者，拥有70年服务经验。凭借万宝盛华全球的声誉及行业经验，万宝盛华大中华深耕本土20余年。2015年，万宝盛华大中华战略联盟中信产业基金，总部落地上海，服务网络覆盖两岸三地130余城市逾两万家企业。我们始终致力于释放人才的发展潜能，凭借灵活用工、人才寻猎、招聘流程外包、人才管理及培训发展等人力资源综合解决方案，广受业界赞誉，屡次荣膺“亚太人力资源领军企业”。