深圳分公司海运客服-2名
泛亚班拿国际运输代理（中国）有限公司深圳分公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2017-08-01
- 工作地点：深圳-罗湖区
- 招聘人数：2人
- 工作经验：5-7年经验
- 学历要求：大专
- 语言要求：英语 熟练
- 职位月薪：4-8千/月
- 职位类别：船务/空运陆运操作 物流专员/助理
职位描述
职位描述：
1.Ensure Customer Satisfaction and Customer retention by providing timely, friendly and excellent Customer Service
2.Perform all tasks/activities within SOP and quotation from M&S and PA overseas offices.
3.Check and verify correctness of received shipping Instruction and clearance documents.
4.Create and forward complete full and clear instruction to Document Processing department and assist when necessary.
5.Ensure correct physical file content before handover to Document Processing.
6.Calculate and register Estimated Gross Profit (EGP).
7.Work within Area guidelines and Company's policies and procedures by accurate use of existing systems.
8.Update relevant internal/external application(s).
9.Act as escalation contact to all Customers when issues arise - regardless whether CS or DP issues.
10.Carry out improvement / changes on procedures and systems as proposed by supervisors.
11.Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors' standards and services.
12.Feedback pre-claim details and status to customers.
13.To take up additional tasks as assigned.
14.Back up for other team members when necessary.
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Ocean Customer Service 海运客服
工作地点：深圳市深南东路2028号罗湖商务中心42楼
* 3-5年货运代理行业客户服务工作经验。
* 良好的英语读写能力
* 个性成熟稳定，良好的沟通能力及技巧，具较高工作责任心及团队精神。
Responsibilities:
1.Ensure Customer Satisfaction and Customer retention by providing timely, friendly and excellent Customer Service
2.Perform all tasks/activities within SOP and quotation from M&S and PA overseas offices.
3.Check and verify correctness of received shipping Instruction and clearance documents.
4.Create and forward complete full and clear instruction to Document Processing department and assist when necessary.
5.Ensure correct physical file content before handover to Document Processing.
6.Calculate and register Estimated Gross Profit (EGP).
7.Work within Area guidelines and Company's policies and procedures by accurate use of existing systems.
8.Update relevant internal/external application(s).
9.Act as escalation contact to all Customers when issues arise - regardless whether CS or DP issues.
10.Carry out improvement / changes on procedures and systems as proposed by supervisors.
11.Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors' standards and services.
12.Feedback pre-claim details and status to customers.
13.To take up additional tasks as assigned.
14.Back up for other team members when necessary.
职能类别： 船务/空运陆运操作 物流专员/助理
公司介绍
The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services.
Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.
The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.
If you are interested in our company,pls send both your English and Chinese CV.
Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.
The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.
If you are interested in our company,pls send both your English and Chinese CV.
联系方式
- 公司地址：地址：span深圳市深南东路2028号罗湖商务中心42楼