东莞招聘

职位描述：
Job Responsibility & Accountability (Key roles, functions & accountabilities)
1. Daily coordination between BV CPS and client
· On-site coordinate activities among client, Inspection offices and laboratory as necessary;
· Send Inspection Files to Inspection Office,
· Handle day-to-day client enquiries for technical enquiries or program procedure enquiries
· Maintain and update client, BVCPS and supplier contact lists as necessary.
· According to client specific requirement, below coordination may be required:
Give immediate response/assistance for urgent case requested by client for the following:
Lab test status follow-up and inspection result follow-up;
Handle new enquiries of client on-site, coordinate with internal technical departments, such as lab, technical
and Inspection offices for workable technical proposal so to satisfy client’s requirements;
2. Assistance to project handling:
· On-site monitor the daily operation of project and the implementation of new procedures;
· Upon detecting any new business chance from client, provide the first-hand information to operation
program manager /account manager for immediate follow-up or new program set-up;

Identify risks and assumptions in plans, anticipate problems and plan for contingencies with internal parties.

Detect and solving potential problems or risk during daily client program management, which may become the obstacle
for the program and harm the relationship with clients;

Escalate operational issues that are negatively impacting customer service or satisfaction to the Customer Service
Leader and/or upper management.

Investigate, share and adopt best practices learned within and outside the IAC organization.

Provide supports to invoicing team by coordinating client for invoicing validation and overdue payment.
· Collaborate with Credit control department for financial issues related to clients
· Be customer-oriented and self-motivated in program handling, to assure the better service delivery quality.
· According to client specific requirement, below coordination may be required:
Assist operation program manager/key account manager in preparing summary or review doc by collecting
necessary data;
Working with Program Manager for complaint handling
Set up or attend meetings with assigned customers to review IAC performance, talk about performance
review in client’s business. Make sufficient preparation in advance of the meeting
Qualifications:
· Demonstrated ability to work with customers, determines their requirements, define and assist in solving problems, and
generally ensure their total satisfaction with BV CPS.
· Ability to work well under pressure to handle crisis situations and balance several tasks simultaneously
· Must possess strong work ethic and excellent client service skills to ensure effective, responsive client interaction
(internal and external)
· Be confident, highly efficient, and self-motivated
· Knowledgeable in BV CPS operations (lab and inspection), procedures and capabilities
· Be able to work independently, as well as in a team environment
· Attention to detail and process improvement skills
Required Skill:

Excellent verbal and written communication and presentation skills;
Language requirements, fluent in both written and spoken English and Mandarin;

University graduated with 2 years or above working experience preferably in factory audit, inspection, lab test or customer
service sector.;

Be good at Microsoft Office Software (word, excel, power point and viso)
英语口语流利，沟通能力强
有第三方客服或外贸跟单相关工作经验，优先考虑。 举报 分享

必维国际检验集团成立于1828年，是测试、检验和认证服务的全球领导者。必维通过提供全球领先的服务来帮助客户应对在质量、健康、安全、环保和社会责任方面不断增加的挑战。
2014 年营业额: 41.7亿欧元 66,500 名员工, 14000 个办公室和实验室, 遍布140 个国家, 400000 客户八大业务均居全球领先地位,获得900 多个专业资质和国家认可资质, 必维国际检验集团是泛欧证券交易所（巴黎）的一家上市公司（股票代码：BVI）
Created in 1828, Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.