Auto Customer Service 汽车事业部客户服务专员
Bureau Veritas 必维诚硕科技(上海)有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:检测,认证
职位信息
- 发布日期:2020-10-23
- 工作地点:上海-松江区
- 工作经验:招若干人
- 学历要求:10-23发布
- 语言要求:不限
- 职位月薪:5-7千/月
- 职位类别:客服专员/助理
职位描述
Client relationship
- Contact the clients to understand their needs or inquiry of company’s services and work with different teams to meet the needs of the clients
- Contact the clients to know their feedback of our services (technical questions, services, prices, complaints…
- Contact the clients to know their intending requirement.
- Conciliate the on site testing clients to make sure the chamber be maximal used.
Services
- Manage the relation between technical team and clients
- Receive test inquiry and test information from different kinds of clients.
- Confirm the test inquiry with technical team and replay to client.
- Collect technical information from test supervisors to prepare the offers
- Record the out lab fee.
- Issue the test offers.
- Provide test offer to clients and get clients’ confirmation
- Contact clients for test samples and documents
- Open project and create the paper folders for test team
- Follow up the situation of the whole project.
- Feedback the question to client during the testing.
- Send samples and report to the clients.
- Get feedback of our services.
- Participate to client’s meeting.
- Support the management to prepare weekly forecast of the test and inspection activity.
- Send invoices regularly to clients.
- Issue the special detailed fee list to clients.
- Support the finance to get money back.
- Meet many other needs of the clients.
Skills and Requirements:
- Strong written and verbal communications skills
- Individual and Team work spirit
- Organizational and time management skills
- Proficiency with Windows, Word & Excel
职能类别:客服专员/助理
公司介绍
In recent years, the safety, reliability of automotive products and environmental protection have been focused. Many countries and regions issue regulations on automotive makers. Auto makers have to face the diverse challenges in global market. Bureau Veritas is dedicated to provide complete solution for auto makers. Following the acquisition of Auto Reg in Brazil and European Compliance Laboratory (ECL) in Germany, the addition of Shanghai Davis Testing Technology to our portfolio is an opportunity for Bureau Veritas to strengthen its services to the automotive supply chain and to enter this segment in China.
Bureau Veritas Shanghai automotive laboratory has comprehensive testing capability, we can provide one-stop solution for auto makers.
联系方式
- 公司地址:广州市黄埔区科丰路31号华南新材料创新园G1栋106