东莞 [切换城市] 东莞招聘

Commercial Support Representative

陶氏化学(中国)投资有限公司

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:石油/化工/矿产/地质

职位信息

  • 发布日期:2017-07-20
  • 工作地点:上海
  • 招聘人数:1人
  • 职位月薪:0.7-1万/月
  • 职位类别:客服专员/助理  

职位描述

职位描述:

Job Expectations:

  • To execute integrated marketing campaigns projects via the OracleR Eloqua according to strict deadlines. Demonstrate solid performance in projects planning, management and following skills:

    • Customer service orientated

    • Communication

    • Teamwork/Interpersonal

    • Multi-tasking

    • Prioritization

    • Organizing

  • Display accountability, initiative for action and ability to work independently

  • Demonstrate urgency and quickly remove road blocks while assessing multiple opportunities

  • Exhibit mature teamwork skills, and a willingness to share ownership and responsibilities

  • Utilize work process documentation, business rules, experience, and knowledge to identify improvement areas

  • Continuous Improvement Processes:

    • Identify
      areas for improvement by going through specific reports through data
      compilation and analysis

    • Focal
      for validating and testing improvement opportunities

    • Implement
      and maintain consistency in delivery of marketing campaign execution services
      via OracleR Eloqua

  • Maintain documentation for all the campaigns and
    OracleR Eloqua

  • Review requests daily and prioritize as necessary

  • Develop and maintain solid working relationships

  • Consult with different stakeholders is necessary to resolve requests

  • Identify, update, and communicate changes to determine best practices

  • Communicate all changes and training needs to the Process Owner

  • Generate and distribute reports to campaign stakeholders

Qualifications/Requirements:

  • OracleR Eloqua proficiency is a must, with capability on marketing automation and demand
    generation campaigns

  • Advanced knowledge of Microsoft Office Desktop applications

  • Excellent Customer-oriented mindset

  • Excellent communication skills and ability to work with a diverse group of stakeholders

  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial

  • Ability to represent the work process components to a variety of audiences with different cultural and diverse backgrounds

  • Works independently, is self-motivated and accountable

  • Experience at working both independently and in a team-oriented, collaborative environment

  • Strong written and oral communication skills

  • Customer service skills an asset

  • Minimum bachelor, University degree or college diploma

  • Minimum 3 years direct work experience in a project management capacity, including all aspects of process development and execution

职能类别: 客服专员/助理

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公司介绍

陶氏(NYSE: DOW)运用科学和技术的力量,不断创新,为人类创造更美好的生活。陶氏通过材料、聚合物、化学和生物科学,来推动创新和创造价值,全力解决当今世界的诸多重大挑战,如满足人们的诸多需求:新鲜的食物、更加安全和可持续的交通方式、更清洁的水、更高的能源效率、更耐用的基础设施、不断提升的农业生产效率,等等。陶氏以其一体化、市场驱动型的业务组合,为全球175个国家和地区的客户提供种类繁多的高科技产品和解决方案,应用于包装、基础设施、交通、消费者护理、电子、农业等高速发展的市场。2016年,陶氏年销售额为480亿美元,在全球拥有约56,000名员工,在34个国家和地区运营189个生产基地,产品系列达7,000多种。

联系方式

  • Email:fsiitop@dow.com
  • 公司地址:上海市浦东新区张衡路936号