Control Tower Specialist / 大客户销售服务专员
UPS
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2017-07-20
- 工作地点:上海-浦东新区
- 招聘人数:若干人
- 职位类别:其他
职位描述
职位描述:
This position is designated to a dedicated project team in the company, that supports the business needs of the company's top enterprise account. A lot of exposure to both internal and external business units, and along with opportunity for further career development.
Drive Performance :
- Monitoring day to day internal operation performances, and stay focused on customer service KPI
- Coordinating with local operations and staff for service reviews with third party service providers for improvement
- Work in conjunction with customer's suppliers to ensure the project is implemented with common goal and objective
- On-site observation, audit, and supporting during special events towards the achievement
Monitoring :
- Monitoring the execution at origin ops including hubs and gateways are by the procedures for service reliability
- Manage day-to-day first level escalation on service and process issues
- Coordinating the implementation of new processes and services at the vendors, internal functions, and relevant teams
- Actively participate in project work groups and measures the progress to achieve goals
KPI & Analysis :
- KPI (Key Performance Indicator) report for internal and external usage
- Performance Analysis by different elements and factors according to defined measurement
- Customer Vendor volume forecast vs. actual analysis
Reports :
- Daily and Weekly reports (For Customer and Internal)
- Project based reports ( For Customer and Internal)
- Deliver engaging, informative and well-organized presentations, provide status reports and progress updates
Candidate Requirement :
- College or University Degree
- English skill at CET 4 required, CET 6 is preferred
- Savvy user of MS office including Excel, PowerPoint, Access, and etc.
- The ability to communicate effectively in both oral and written forms to a variety of stakeholders
- Strong analytical skills and be sensitive to numerical details
- A team player who is willing to work with others collaboratively, and be able to work under pressure with self motivation
- 1-2 years of experience with the planning, management and delivery of successful programs and projects.
- 2 years of experience with foreign background company/organization is preferred, but not must
举报
分享
This position is designated to a dedicated project team in the company, that supports the business needs of the company's top enterprise account. A lot of exposure to both internal and external business units, and along with opportunity for further career development.
Drive Performance :
- Monitoring day to day internal operation performances, and stay focused on customer service KPI
- Coordinating with local operations and staff for service reviews with third party service providers for improvement
- Work in conjunction with customer's suppliers to ensure the project is implemented with common goal and objective
- On-site observation, audit, and supporting during special events towards the achievement
Monitoring :
- Monitoring the execution at origin ops including hubs and gateways are by the procedures for service reliability
- Manage day-to-day first level escalation on service and process issues
- Coordinating the implementation of new processes and services at the vendors, internal functions, and relevant teams
- Actively participate in project work groups and measures the progress to achieve goals
KPI & Analysis :
- KPI (Key Performance Indicator) report for internal and external usage
- Performance Analysis by different elements and factors according to defined measurement
- Customer Vendor volume forecast vs. actual analysis
Reports :
- Daily and Weekly reports (For Customer and Internal)
- Project based reports ( For Customer and Internal)
- Deliver engaging, informative and well-organized presentations, provide status reports and progress updates
Candidate Requirement :
- College or University Degree
- English skill at CET 4 required, CET 6 is preferred
- Savvy user of MS office including Excel, PowerPoint, Access, and etc.
- The ability to communicate effectively in both oral and written forms to a variety of stakeholders
- Strong analytical skills and be sensitive to numerical details
- A team player who is willing to work with others collaboratively, and be able to work under pressure with self motivation
- 1-2 years of experience with the planning, management and delivery of successful programs and projects.
- 2 years of experience with foreign background company/organization is preferred, but not must
职能类别: 其他
公司介绍
As a global leader in package delivery and supply chain solutions, UPS is passionate about innovating new ways to make business work better, from complex international distribution networks to local business deliveries. That’s logistics. And that’s exactly what a career at UPS is all about.
From our roots as a Seattle, Washington-based bike-messenger company to our present day, multi-billion-dollar global corporation, our team has held a singular focus―making the world work better for everyone. At the heart of all that we do, you’ll find a true dedication to our people, our customers and the communities we serve.
Whether you start with UPS straight out of school like many of our senior managers did, or arrive with years of valuable experience, everyone at UPS has the opportunity to grow. Empowering careers and commerce around the globe takes more than innovative thinkers, collaborative teammates and incredible technology. It calls on the values, purpose and mission that have driven us right from the start.
It all begins with talented individuals like you―people who are ready to turn ideas into successful business practices. Explore how UPS jobs can make the world work better for you.
UPS Equal Opportunity Statement. We do not discriminate against any applicant for employment or any employee in any aspect of their employment at UPS because of age, race, religion, sex, disability, sexual orientation, gender identity, military status, pregnancy, national origin or veteran status.
除了在*********上投递简历,您也可以登录UPS官方招聘网站,创建个人账号后再投递一次,以便我们将您收录在系统简历库内。
*************************/careersection/10025/jobsearch.ftl (复制到IE地址栏内)
我们提供全方位薪酬福利与职业发展机会:
1.具有竞争力的薪酬
2.提供完善的社会保险和公积金
3.为员工及其子女提供补充商业医疗保险
4.提供免费员工体检
5.提供员工生日和重大节日礼品
6.提供不少于10天的带薪年假
7.提供必要的业务培训
8.提供多样的员工活动
9.提供优先考虑内部员工的职业发展机会
From our roots as a Seattle, Washington-based bike-messenger company to our present day, multi-billion-dollar global corporation, our team has held a singular focus―making the world work better for everyone. At the heart of all that we do, you’ll find a true dedication to our people, our customers and the communities we serve.
Whether you start with UPS straight out of school like many of our senior managers did, or arrive with years of valuable experience, everyone at UPS has the opportunity to grow. Empowering careers and commerce around the globe takes more than innovative thinkers, collaborative teammates and incredible technology. It calls on the values, purpose and mission that have driven us right from the start.
It all begins with talented individuals like you―people who are ready to turn ideas into successful business practices. Explore how UPS jobs can make the world work better for you.
UPS Equal Opportunity Statement. We do not discriminate against any applicant for employment or any employee in any aspect of their employment at UPS because of age, race, religion, sex, disability, sexual orientation, gender identity, military status, pregnancy, national origin or veteran status.
除了在*********上投递简历,您也可以登录UPS官方招聘网站,创建个人账号后再投递一次,以便我们将您收录在系统简历库内。
*************************/careersection/10025/jobsearch.ftl (复制到IE地址栏内)
我们提供全方位薪酬福利与职业发展机会:
1.具有竞争力的薪酬
2.提供完善的社会保险和公积金
3.为员工及其子女提供补充商业医疗保险
4.提供免费员工体检
5.提供员工生日和重大节日礼品
6.提供不少于10天的带薪年假
7.提供必要的业务培训
8.提供多样的员工活动
9.提供优先考虑内部员工的职业发展机会
联系方式
- Email:yurebecca@ups.com
- 公司地址:福田保税区金花路凤凰道口UPS六楼
- 电话:18156556009