东莞招聘

工作职位 营运资本-应收账款分析专员
汇报对象 营运资本主管, GSC – 应收账款经理
工作地点 Maersk Global Service Center（Chengdu）Ltd.
工作部门 Finance and Accounting Process
工作目的 WKC应收账款团队主要负责处理客户的未付款项。应收账款分析专员扮演至关重要的角色，他们负责评估出那些需要联系的最佳客户并确保后端支持活动的发生,确保WKC应收专员获取正确的信息并在恰当的时间联系客户。并确保他们符合马士基收账流程。

WKC分析员负责协助应收团队管理和收取未解决的客户账户。作为WKC应收团队的一部分，分析专员将参与后端支持活动包括但不限于制作对帐单,与客户沟通(书面),收款支援活动和工作量的支援。

职位说明

1.工作目标：
? 创建和发送对帐单给客户。
? 审查和修改对帐单，确保适当的对细节的关注,符合SLA和客户要求。
? 审查业务报表,确认未解决的Invoice，为应收专员生成电话清单。
? 察看on-account 账款，并告知Order To Cash team 账款相对应的账单。
? 为重要客户准备总数对帐单。
? 为应收账款专员与Order To Cash team搭建沟通桥梁。
? 确保及时通知应收账款经理和催收专员那些高风险的客户。
? 监控清账情况并提供最新相关数据给Order To Cash team
? 监控日常邮件，确保邮件及时准确的回复、转发给正确的部门。
? 在必要的时候联络协调人员、销售人员。
? 遵守相关立法(国家/Cluster特定)

2.绩效
? 确保Cluster对发送SOA的SLA的特定要求。
? 确保催收电话清单的生成，并遵循KPI及时发送
? 确保及时和准确的回复所有电子邮件
? 协助团队达成目标(每周、每月的)。
? 愿意工作在团队环境中。
? 展示最高水平的内部和外部商务沟通能力
? 承担所有马士基管理层下达的任务
? 达到KPI
? 团队工作,为Cluster减少OD %作出努力。

必备特征：
? 结果导向
? 客户服务导向
? 解决问题
? 分析
? 主动
? 创新
? 团队合作
? 自我激励
? 组织能力
? 紧迫性
? 负责
? 内在驱动
? 工作能力的快节奏,绩效导向的环境
基本要求：
? 能够适应团队的排班
? 充分的理解金融和商业
? 客户服务/销售导向
? 熟练运用Excel
? 稳固级别的计算和制作报表的能力
任职资格要求
? 大专以上学历
? Excel 技能
? 对财务会计流程有一定了解
? 熟悉MS Office 软件


Role (Position) WKC – Collections Analyst
Reports to WKC Supervisor, GSC - Collections Manager
Location Maersk Global Service center(Chengdu) Ltd.
Department Finance and Accounting Process
Purpose (Objective) The WKC Collections team is responsible for the management of clients with outstanding invoices. Analysts play a critical role in evaluating the best customers to contact and ensuring that back end support activities have taken place to ensure that WKC Collectors have access to the right information at the right time to ensure they are calling customers in line with MAERSK collection processes.
WKC Analysts are responsible for assisting collections teams with the management and collection of outstanding client accounts. As part of the WKC Collections Teams analysts will engage in back end support activities including but not limited to creation of Statements of account, communication (written) with clients, collections support activities and workflow support activities.

Objectives and Accountabilities

Purpose

Collections Support
? Create and send statements of accounts to clients.
? Review and modify statements of account and ensure appropriate attention to detail and that they fall in line with SLA’s and client requirements.
? Review business reports, identify invoices outstanding and generate call lists for collectors on a daily basis
? Review on-account payments and advise order to cash team of where payments should be applied.
? Prepare coversheets for some KC.
? Act as the communication interface between Order to Cash and the collections team
? Ensure that high risk customers (based on debt ratios) are escalated to collectors and WKC Managers for treatment.
? Monitor payment application and supply relevant updates to the OTC team
? Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner.
? Monitor AFR releases and liaise with internal customer support functions to ensure payment is received and goods are released in a timely manner.
? Liaise with in-country coordinator, sales persons where necessary.
? Adhere to relevant legislation (Country/cluster specific)

Collections Workflow
? Identify and categorize client based on risk profile (% of invoices outstanding)
? Generate daily call lists for collectors taking into account client types, invoice types and risk profiles.
? Organize automatic dunning of customers depending on age, type of debt and record dunning information accordingly.
? Monitor disputes logged in FSCM and act as a coordinator in necessary cases.
? Escalate matters to either the WKC Collector or WKC Supervisor in a timely and efficient manner.
? Monitor feedback/outcomes generated by collectors and ensure issues are escalated to the correct managers or logged in the correct systems for follow up.
? Update relevant systems with information regarding credit suspension, withheld freight etc.
? Work closely with cluster management & collections manager to ensure that workflow processes are being met and critical matters are being escalated in a timely and efficient manner.
? Monitor credit worthiness of clients, provide updates to management regarding findings.

Performance
? Ensure compliance with cluster specific SLA’s relating to sending SOA.
? Ensure call lists are generated and sent in accordance with KPI’s.
? Ensure timely and accurate responses to all email communication.
? Assist with achievement of team revenue targets (weekly and monthly).
? Willingness to work in a team environment.
? Demonstrates the highest level of business communication both internally and externally
? Undertake all tasks assigned by MAERSK management.
? Meet KPI’s
? Work with team towards reducing overall OD% for cluster.



Behavioral & Knowledge Competencies
? Results oriented
? Customer Service Oriented
? Problem Solver
? Analytical
? Proactive
? Innovative
? Team Player
? Self Motivated
? Organized
? Urgency
? Accountable
? Intrinsically driven
? Capable of adapting to different country specific environments.
? Capable of working with a group of stakeholders as well as a specific manager.
? Capable of working in a fast paced, performance oriented environment

Requirements
? Able to work across a number of shifts.
? Solid understanding of finance and business.
? Customer Service/Sales Orientation
? Competent with Excel
? Solid level of computing and reporting skills.
Knowledge & Qualifications
? University qualification
? Knowledge of MAERSK Systems preferred but not required.
? Knowledge of Excel is a must.
? Understanding of processes involved in Finance and Accounting.
? Familiar with MS Office

马士基集团（Maersk Group）创立于1904年，总部位于丹麦哥本哈根，从事集装箱航运、物流、集装箱码头投资经营管理、集装箱制造以及信息处理服务等业务。目前，集团下设的全球信息处理中心和丹马士物流公司都分别在成都的天府软件园成立了办公室，总共拥有超过2300名员工在此工作。
马士基信息处理（成都）有限公司是马士基集团下设公司。2009年西博会期间，马士基集团与成都高新区签署了投资合作协议，于2010年3月正式落户天府软件园D3号楼，租赁面积约8800平方米，截止2017年12月员工人数1189人。马士基信息处理（成都）有限公司是马士基集团在全球设立的第五个数据、信息处理中心，主要为全球集团内部公司提供船务进出口单证处理、电子订舱、在线客服及财务和会计流程处理，全部业务均属于离岸服务外包。服务客户分布于亚太地区、俄罗斯、地中海、大洋洲等地。

资质与荣誉
Ø    2010年    成都高新区“软件及服务外包十佳企业”
Ø    2011年    通过“技术先进性服务企业”认定
Ø    2013年    成都高新区“高端软件及新兴信息服务业十佳企业”
Ø    2014年    “中国服务外包成长型企业100强”
Ø    2015年    连续被评为“中国服务外包成长型企业100强”
Ø    2015年    成都高新区“海外市场拓展十佳企业”
Ø    2016年    成都高新区“外经贸十佳企业”
Ø    2017年    成都服务贸易协会（CDATS）理事单位


财务数据
成都马士基近年来营业收入（人民币）
2015年    2016年    2017年
1.5亿元    1.5亿元    1.6亿元


工作生活
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。

福利待遇
1、招聘过程中，不收取任何培训费用、保证金、押金等，不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外，为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善，为每位有才能的员工提供公平、公正的晋升机会。

欢迎有志之士加盟马士基集团，共同发展！