东莞招聘

Purpose/Summary:

? Ensure excellence in service delivery on all KPI's of the FACT process
? Responsible for delivering accurate and timely service to customers
? Directs the activities of 10-15 colleagues
? Improve Productivity through efficiency improvement
? Staff development, motivation & training
? New Initiatives and ideas
? Recommend overtime, training & Excellence award
? Managing customer contact on all sensitive issues
? Succession planning


Key Responsibilities
? Supervise the Performance of ATR team to meet all agreed SLA through KPI including
? Maintain and monitor performance of the team.
? Initiate corrective and preventive action in areas affecting performance
? Establish and appraise on staff personal critical success factors, address performance appraisals, mentoring & coaching etc.
? Ensure that the team carries out the primary tasks
? Maintain accuracy and timeliness levels of 99.50%. Analyze root cause for lapses in timeliness and accuracy in the regular processing and reporting activities and take necessary corrective and preventive action
? To have an expert knowledge of the process handled by the team
? Timely reporting to Process Manager on day-to-day team performance and issues
? Maintain adequate internal control and segregation of duties which will result in optimum utilisation of resources.
? Provide inputs to Super users for best practice sharing amongst teams within GSC and to promote standardisation.
? Ensure that the SoP are reviewed periodically and changes are suggested to super users for inclusion in the SoP
? Ensure team's adherence to GSC internal requirements
? Lead and Motivate team.
? Staff administration in the form of leave planning, shift scheduling, attendance, maintaining overall compliance with staff policies
? Establish and maintain Training plans for staff
? Identify and develop high potential staff for succession planning
? Maintain Good rapport with customers & receive a structured & periodical feedback from locations
? Ensure successful implementation of migrations / changes as per plan / guidelines/frameworks provided
? Identify areas for Service Delivery improvement, discuss with peers in the same process and recommend for changes
? Practice APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies.
? Ensure that all the critical activities performed by the team are adequately covered under the business continuity plan


Position Specifications:

? Sound knowledge in Accounting & Accounting
? Prior accounting experience (3 - 4 yrs)
? People management skills
? Good communication & presentation skills
? Good computer skills
? Excel at Analytical & Problem Solving ability for trouble shooting


Technical Skills
Critical
? In depth knowledge of own FACT process
? Overview of FACT
? MS office applications
? Other tools used for GSC administration

Desirable
? Outlook
? Macro and other automation tools
? Understanding of IT infrastructure


Learning Description:

? Strong familiarity with the business needs for own process
? Understanding of related processes in FACT
? People management , communication & presentation skills
? Mentoring Skills

马士基集团（Maersk Group）创立于1904年，总部位于丹麦哥本哈根，从事集装箱航运、物流、集装箱码头投资经营管理、集装箱制造以及信息处理服务等业务。目前，集团下设的全球信息处理中心和丹马士物流公司都分别在成都的天府软件园成立了办公室，总共拥有超过2300名员工在此工作。
马士基信息处理（成都）有限公司是马士基集团下设公司。2009年西博会期间，马士基集团与成都高新区签署了投资合作协议，于2010年3月正式落户天府软件园D3号楼，租赁面积约8800平方米，截止2017年12月员工人数1189人。马士基信息处理（成都）有限公司是马士基集团在全球设立的第五个数据、信息处理中心，主要为全球集团内部公司提供船务进出口单证处理、电子订舱、在线客服及财务和会计流程处理，全部业务均属于离岸服务外包。服务客户分布于亚太地区、俄罗斯、地中海、大洋洲等地。

资质与荣誉
Ø    2010年    成都高新区“软件及服务外包十佳企业”
Ø    2011年    通过“技术先进性服务企业”认定
Ø    2013年    成都高新区“高端软件及新兴信息服务业十佳企业”
Ø    2014年    “中国服务外包成长型企业100强”
Ø    2015年    连续被评为“中国服务外包成长型企业100强”
Ø    2015年    成都高新区“海外市场拓展十佳企业”
Ø    2016年    成都高新区“外经贸十佳企业”
Ø    2017年    成都服务贸易协会（CDATS）理事单位


财务数据
成都马士基近年来营业收入（人民币）
2015年    2016年    2017年
1.5亿元    1.5亿元    1.6亿元


工作生活
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。

福利待遇
1、招聘过程中，不收取任何培训费用、保证金、押金等，不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外，为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善，为每位有才能的员工提供公平、公正的晋升机会。

欢迎有志之士加盟马士基集团，共同发展！