东莞招聘

职位描述：
公司：500强金融银行集团

职位：合规专员/副经理（Compliance Officer/AM）
薪酬福利：晋升发展空间广阔，薪酬7k-12k。
所属部门：Credit Card Dispute & Chargeback

职位要求：
1.本科及以上学历，0-6年工作经验，金融，法律，财会，数学，英文等相关专业者优先；
2.沟通表达能力强，同理心强，粤语地道，英文读写流利；
3.对数字敏感，热爱与数字打交道者优先；
4.对银行风险管控、合规工作有兴趣并有长远发展意愿。


工作内容：

-Handle disputes i***estigation and exercise chargeback on credit card transactions according to rules and regulations laid down by Card Associations to minimize the loss of Bank and cardholders;
-Provide extraordinary service through phone interactions with customers, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner to create customer loyalty;
-Defuse irate customers and resolve challenging inquiries utilizing negotiation skills while following guidelines in an effort to satisfy the customer;
-Maintain equipment, systems and general work e***ironment in good condition and ensure that issues/problems are i***estigated/resolved immediately or escalated to Line Manager;
-Implement Group Compliance Policy by containing compliance risk to achieving a satisfactory Audit report. 举报 分享

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