东莞招聘

职位描述：
Main Purpose
Help users with IT issues so they quickly can work normal again and leave them with a positive impression of IT´s services
 
Summary:
? 1st level support onsite
? 2nd level support globally and escalate issues to 3rd level/outsourcing partners
? Work as a team member in Group IT Service Center Shanghai and support global users through ticket system and hotline in Chines time zone.
? Coordinate and communicate with other onsite support/IT responsible in Asia (Japan, Korea, Hong Kong, Thailand, India etc.)
? Team work and make daily handover from/to Group IT Service Center in Hungary and United States.
? Onsite purchasing, configuration and mainte***ce for desktops, laptops, printers, mobile etc.
? Enroll new IT software packages
? User creations/mainte***ce
? Coordinate end-user support issues to ensure timely distribution of knowledge and incident resolution.
? Manage incidents and service requests.
? Support Group IT Operation & Security in infrastructure, network issues especially in Asia
? Acquire/maintain knowledge regarding Nilfisk installed hardware and software applications.
? Introduce and train users
? Assist with the documentation of IT Service Center processes and procedures.
? Provide other IT support functions as necessary.
? Make tasks ordered by the Team Leader / Manager
? Communicate with users and vendors
 
Requirements/Objectives:
? Excellent verbal and written communication skills (English) and able to communicate with foreign colleagues.
? Excellent customer service skills. Ability to represent the department and the IT organization in a friendly, courteous and professional manner.
? Excellent troubleshooting skills.
? Ability to work in a team e***ironment across continents.
? International experience would be advantage.
? Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of department policies and activities.
? Strong time management skills and the ability to follow-up on assigned tasks and responsibilities.
? Can work independently, proactive and work with events self-propelled
? Can support Group IT Operation & Security in infrastructure, network issues
? Work well following instructions and procedures.
? Strictly implement Group & Local IT Security Policies.
? Strictly protect IT systems and data.
? Manage service requests for new PC´s, printers, mobile devices, and other end-user IT and telecom equipment.
? Install and configure PC´s.
? Support, monitor, test and troubleshoot hardware and software problems pertaining.
? Maintain assets list and correspondent physical assets for IT related hardware and software held under the company.
? Provide end-users support for all agreed applications.
? Communicate status updates on IT service outage/downtime using relevant media such as SharePoint, Email and Telephone.
? Ensure software licenses compliance and PC warranty up to date and satisfy legal requirement.
? Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of department policies and activities.
? Provide required IT related hardware and software training for end-users.
? Manage Major incident including communication to Managers/end-users and outsourcing partner (currently Fujitsu).
? Manage ERP authority administration, users account and rolls.
? Fully comply with company health and safety rules in order to ensure the safety of yourself and others during the course of your work.
 
Education/Experience
? University Bachler or higher degree
? Min. 3 years PC/Network Troubleshooting experience 举报 分享

Nilfisk is a global leader in the professional cleaning industry, by producing and providing cleaning products and services.We enable sustainable cleaning worldwide to improve quality of life. Nilfisk has approximately 4500 employees, its own sales companies in more than 40 countries and sell through dealers in more than 100 countries.

力奇是丹麦独资百年上市企业，目前是全球领先的专业清洁行业的三大巨头之一，我们的主要业务是生产和提供清洁产品和服务。我们的使命是实现全球可持续清洁改善生活质量。力奇全球约4500名员工，自己的销售公司再40多个国家都有建立，经销商在遍布100多个国家销售