订单客服专员
中智上海经济技术合作公司
- 公司规模:500-1000人
- 公司性质:国企
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2015-02-04
- 工作地点:上海
- 招聘人数:若干
- 工作经验:一年以上
- 学历要求:本科
- 职位类别:客服专员/助理(非技术)
职位描述
要 求:
- Bachelor degree
- Minimum 1 to 2 years’ working experience in customer service
- Able to do multitask and work independently.
- Good interpersonal, communication skills and initiative
- Must be well-versed with MS Office applications.
- Good command of written and spoken English
本科有工科背景最好,1-2年工作经验。大专毕业但工作经历匹配的也可。
英语口语具备基本的交流能力,平时会有外国客户订单
- 能独立完成订单或者报价工作
- 良好的人际关系,沟通技巧和主动性
- 熟练运用OFFICE
- 良好的书面英语和口语
职 责:
Duties and responsibilities include but are not limited to:
- Dealing inquiries from external and internal customers and to satisfy with customers.
- Coordinate relevant department to have timely information flow.
- CMM data maintenance and other relevant service document update on time, ensure data integrity related to tariff classification, value information.
- Monthly report of technical service department on time.
- Business order follow (Make quotation, service contract negotiate with customer, goods and service schedule, payment, AR).
- Comply with company rules and regulations, assistant the whole team to achieve the company required performance.
- Service report SAP input monthly.
- Good team work, self - improvement and challenge constantly
- Make accurate record of stock of spare parts.
- Perform other related duties and responsibilities as assigned
- Report to Service Administration Supervisor
- Perform other related duties and responsibilities as assigned
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对内:与各部门秘书助理保持良好沟通,确保部门间业务顺畅
对外:售前:对于客户的需求信息能够给到初步的建议,提供合同报价
售后:管理合同,跟踪付款进程,处理客户投诉,安排维修人员,日常数据录入等
公司介绍
应聘者请发简历至 resume@ciicsh.com
联系方式
- Email:resume@ciicsh.com
- 公司地址:地址:span上海