东莞招聘

要 求：
-College degree above
-at least 2 years in related area

职 责：
1. Ensure consistently exceeding the internal and external customer’s expectation, meeting customer service level, achieving business key performance objectives and annual goals as intended by management
2. Building effective internal and external customer relationship and rapport, and ensure minimum achievement of 80% customer satisfaction through annual ‘Voice of Customers’ program
3. Overseeing day to day operations within customer care center. Effectively manage customer care center operation cost, forecasting demand on staffing requirement, resources planning and management, work load balancing. Ensure motivation level sustained, increase in employee attrition rate and maintaining quality control among individual’s performance