东莞招聘

职位描述：

优先考虑可以定期驻扎印度当地的候选人

Responsibilities

· Overall management of customer support

· Oversee customer support quality, customer satisfaction, cost control, and maintain relationships with service providers

· Set up and fulfill customer support policies and standards

· Develop global after sales support partnership network, review and approve partnership agreements

· Responsible for staff training and technology authorization

· Take lead in staff performance appraisal and benefits

· Assist in after sales spare-parts sourcing and cost control

· Assist with handling escalated customer complaints

Requirements

· Bachelor’s degree or higher; fluency in written and spoken English is a must

· Overseas work experience, excellent understanding of after-sales support providers in North America, Europe, and Southeast Asia are a plus

· 3+ years customer support management experience; 1+ year team management experience

· Familiarity with Smartphone customer support management procedures

· Strong drive for innovation, ability to quickly adapt to changes and a passion for improving standards

· High integrity, empathy, and outstanding work ethic

· A strong team player with high levels of patience and professionalism

· Ability to work under pressure with strong execution ability

· Strong understanding of cost control and data analysis

· Willing to relocate short-term or travel regularly for business

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深圳市万普拉斯科技有限公司（以下简称 “OnePlus”）由创始人刘作虎带领一群热爱科技和产品的年轻人于2013 年创立，以“不将就”为信仰，致力于与世界分享品质科技，为用户提供高质量、高性能的软硬件服务，打造***的安卓旗舰机。公司总部位于深圳，在深圳、南京和印度海得拉巴设有研发中心，市场版图覆盖亚洲、北美、欧洲的三十多个国家和地区。