东莞招聘

职位描述：
Customer Service Representative-三方合同工

Primary Responsibilities:

1. Perform Order Management Activities: Handles routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service. Utilizing system to accurately and timely place customer orders.

2. Display Customer Advocate Leadership: Requires the desire and determination to meet and exceed customer expectations. Realizes and anticipates how events and trends are likely to affect the customer’s future needs and satisfaction. CSR's meet the demand of customer requirements through appropriate sense of urgency, with competing priorities. They leverage many internal resources to optimize customer satisfaction with cost to serve objectives for Dow.

3. Execute System and Technology Requirements: Execute work processes through multiple systems and technology. The integration of the system requires knowledge of Supply Chain, Customer Financial Services, Planning and Invoicing.

4. Problem Solver: Makes recommendations to leverage Dow resources and capital to create business opportunities for Customer Success. Demonstrates persistence in overcoming resistance or objections leads conflict resolution and reaches win- win agreements. Uses knowledge of Dow and Business strategies to make decisions and take action that improve performance in their area of responsibility.

5. Perform technology: The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing location, various modes of transport, and hundreds of products. The CSR must analyze the Business Service Standards to meet customer needs while supporting Business functional performance. This requires the ability to multi-task with critical thinking skills.

Requirements:

1. Bachelor’s degree and above
2. Exceptional interpersonal skills
3. Ability to manage priorities, prioritizing both customer and company requirements while acting in a professional manner.
4. Proactive attitude to address customer issues and business requirements
5. Strong teamwork skills and a desire to work within a team environment 举报 分享

陶氏（NYSE: DOW）运用科学和技术的力量，不断创新，为人类创造更美好的生活。陶氏通过材料、聚合物、化学和生物科学，来推动创新和创造价值，全力解决当今世界的诸多重大挑战，如满足人们的诸多需求：新鲜的食物、更加安全和可持续的交通方式、更清洁的水、更高的能源效率、更耐用的基础设施、不断提升的农业生产效率，等等。陶氏以其一体化、市场驱动型的业务组合，为全球175个国家和地区的客户提供种类繁多的高科技产品和解决方案，应用于包装、基础设施、交通、消费者护理、电子、农业等高速发展的市场。2016年，陶氏年销售额为480亿美元，在全球拥有约56,000名员工，在34个国家和地区运营189个生产基地，产品系列达7,000多种。